Job Summary

Fresher Jobs Hub is seeking enthusiastic and customer-focused individuals to join our team as Remote Customer Service Representatives. This is a fantastic opportunity for candidates looking to build a career in customer service, with no prior experience or degree required. As a Customer Service Representative, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience through excellent communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information regarding products, services, policies, and troubleshooting.
• Handle customer complaints and provide appropriate solutions or alternatives.
• Maintain detailed records of customer interactions and transactions.
• Follow up to ensure customer satisfaction and resolution of their issues.
• Work closely with internal teams to escalate and resolve customer concerns.
• Adhere to company policies and procedures while delivering high-quality service.

Required Skills and Qualifications

• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities with a customer-first approach.
• Ability to handle multiple tasks and manage time efficiently.
• Basic computer literacy and ability to navigate various software programs.
• A positive attitude and willingness to learn.
• Ability to work independently in a remote environment with minimal supervision.

Experience

• No prior experience required; full training will be provided.
• Previous experience in customer service, call centers, retail, or hospitality is a plus but not mandatory.

Working Hours

• Flexible shifts available (Full-time / Part-time).
• Some weekend and evening shifts may be required depending on business needs.

Knowledge, Skills, and Abilities

• Strong listening and empathy skills.
• Ability to de-escalate tense situations and provide solutions.
• Attention to detail and accuracy in data entry and documentation.
• Familiarity with CRM software is an advantage but not required.

Benefits

• Competitive salary with performance incentives.
• Work-from-home flexibility.
• Paid training and career development opportunities.
• Health insurance and other benefits (for full-time employees).
• Supportive team culture and growth opportunities.

Why Join Us?

At Fresher Jobs Hub, we believe in empowering individuals to build rewarding careers. We offer a supportive and inclusive work environment with ample growth opportunities, even for those without prior experience. If you are passionate about customer service and eager to learn, we would love to have you on board!

How to Apply

Click Apply Now to submit your application and take the first step toward a fulfilling career in customer service. We look forward to welcoming you to our team!