Job Summary

Fresher Jobs Hub is seeking a highly motivated and customer-centric Technical Customer Support Engineer to join our dynamic support team. In this role, you will be responsible for troubleshooting and resolving technical issues, assisting customers with product inquiries, and ensuring a seamless customer experience. If you have a passion for technology and problem-solving, this is the perfect opportunity to grow your career in a fast-paced and innovative environment.

Key Responsibilities

• Provide high-quality technical support to customers via phone, email, and chat.

• Diagnose and troubleshoot hardware and software issues efficiently.

• Guide customers through step-by-step problem-solving processes.

• Document and track customer issues using ticketing systems.

• Collaborate with internal teams to escalate complex issues.

• Assist in creating and maintaining knowledge base articles and FAQs.

• Identify patterns in customer issues to suggest improvements to products and services.

• Ensure customer satisfaction by delivering timely resolutions.

• Participate in training sessions to stay updated on new technologies and products.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Strong troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• Familiarity with operating systems such as Windows, macOS, and Linux.

• Knowledge of networking concepts, software applications, and hardware components.

• Ability to work independently and as part of a team.

• Customer-oriented mindset with a proactive approach to resolving issues.

• Basic understanding of CRM and ticketing systems is a plus.

Experience

• 0-2 years of experience in a technical support role (fresh graduates with relevant skills are encouraged to apply).

• Previous experience in customer service or IT support is an advantage.

Working Hours

• Full-time position with flexible shifts.

• May require evening, weekend, or holiday shifts based on customer support needs.

Knowledge, Skills, and Abilities

• Strong analytical and critical-thinking skills.

• Ability to multitask and prioritize workload effectively.

• Fast learner with the ability to grasp new technologies quickly.

• High level of patience and professionalism in handling customer interactions.

• Team player with excellent interpersonal skills.

Benefits

• Competitive salary package.

• Health and wellness benefits.

• Career growth and development opportunities.

• Work-from-home and hybrid options available.

• Ongoing training and mentorship programs.

• Employee recognition and reward programs.

Why Join Fresher Jobs Hub?

• Be a part of a growing company that values innovation and customer satisfaction.

• Work in a supportive and inclusive team environment.

• Gain hands-on experience with cutting-edge technologies.

• Opportunities for career advancement and skill enhancement.

How to Apply

Interested candidates can apply by sending their updated resume and a cover letter to us with the subject line Application for Technical Customer Support Engineer.

We look forward to welcoming talented individuals who are eager to make an impact!