Job Summary:

Fresher Jobs Hub is looking for a highly motivated and detail-oriented Technical Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing technical assistance, troubleshooting system and network issues, and ensuring smooth IT operations within the organization. This role is crucial in maintaining the companys technological infrastructure and supporting end-users to enhance productivity and efficiency.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, or in person.

• Diagnose and resolve hardware, software, and network issues efficiently.

• Install, configure, and maintain computer systems, applications, and peripherals.

• Collaborate with IT teams to ensure system security and data integrity.

• Document technical issues, solutions, and best practices for future reference.

• Assist in system upgrades, patches, and software deployments.

• Monitor IT infrastructure and escalate complex issues to higher-level support teams when necessary.

• Train employees on IT systems and best practices to enhance technical knowledge.

• Ensure compliance with IT policies and security protocols.

• Participate in IT projects and provide recommendations for improvements.

Required Skills and Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.

• Proven experience in a technical support or IT helpdesk role.

• Strong troubleshooting skills for Windows, Mac OS, and other operating systems.

• Familiarity with networking protocols, including TCP/IP, DNS, DHCP, and VPN.

• Knowledge of hardware components such as servers, desktops, laptops, and printers.

• Proficiency in IT ticketing systems and remote troubleshooting tools.

• Ability to communicate technical information clearly to non-technical users.

• Excellent problem-solving and analytical skills.

• Strong organizational skills with the ability to multitask effectively.

• A proactive attitude with a keen interest in learning new technologies.

Experience:

• 1-3 years of experience in IT support, technical support, or a related role.

• Experience working in a fast-paced environment handling multiple support requests.

Working Hours:

• Full-time position with standard business hours (Monday to Friday, 9 AM - 6 PM).

• Availability for occasional after-hours support as needed.

Knowledge, Skills, and Abilities:

• Strong knowledge of operating systems and IT infrastructure.

• Ability to manage multiple tasks and prioritize accordingly.

• Excellent verbal and written communication skills.

• Strong teamwork and collaboration skills.

• Ability to work independently and take initiative in problem-solving.

Benefits:

• Competitive salary and performance-based incentives.

• Health, dental, and vision insurance.

• Paid time off, including holidays and vacation days.

• Professional development and training opportunities.

• Employee wellness programs and team-building activities.

• Opportunity for career growth within the IT department.

Why Join Us?

• Be part of a rapidly growing organization with a dynamic work environment.

• Work with cutting-edge technology and gain hands-on experience in IT support.

• Collaborate with a talented and supportive IT team.

• Gain exposure to various aspects of IT operations and troubleshooting.

How to Apply:

Interested candidates should submit their resume and a cover letter to us. Please include Technical Support Analyst Application in the subject line. Shortlisted candidates will be contacted for further assessments and interviews.

Join Fresher Jobs Hub and take the next step in your IT career today!