Job Summary

Fresher Jobs Hub is seeking a dynamic and customer-focused Sales / Customer Service Representative to join our growing team. The ideal candidate will be responsible for providing excellent customer support, handling inquiries, and driving sales by offering suitable solutions to customers. If you have exceptional communication skills, a passion for customer service, and fluency in English, we would love to hear from you.

Key Responsibilities

• Assist customers with inquiries regarding products and services via phone, email, and chat.

• Provide accurate information and resolve customer concerns efficiently and professionally.

• Identify customer needs and recommend appropriate products or services.

• Process orders, returns, and exchanges while maintaining accurate records.

• Follow up with potential and existing customers to ensure satisfaction and encourage repeat business.

• Work towards achieving sales targets and contributing to overall company growth.

• Maintain a high level of customer satisfaction by delivering prompt and effective support.

• Collaborate with team members and departments to enhance the customer experience.

• Keep up to date with company products, policies, and industry trends.

Required Skills and Qualifications

• Fluency in English (both written and spoken) is mandatory.

• Strong communication and interpersonal skills.

• Ability to handle customer complaints and difficult situations with professionalism.

• Sales-oriented mindset with the ability to persuade and upsell when appropriate.

• Basic computer skills, including proficiency in MS Office and CRM software.

• Ability to work in a fast-paced environment and manage multiple tasks effectively.

• Strong problem-solving skills and attention to detail.

Experience

• Prior experience in sales, customer service, or a related field is preferred but not mandatory.

• Freshers with excellent communication skills and a willingness to learn are encouraged to apply.

Working Hours

• Flexible working hours, including shifts, weekends, and holidays as needed.

• Full-time and part-time positions available.

Knowledge, Skills, and Abilities

• Ability to build rapport with customers and maintain positive relationships.

• Active listening skills to understand customer needs effectively.

• Goal-oriented mindset with a drive to achieve and exceed sales targets.

• Adaptability to new processes and technologies.

• Team player with a willingness to contribute to team success.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive training and career development opportunities.

• Health and wellness benefits (if applicable).

• Supportive and friendly work environment.

• Opportunities for career growth and advancement within the company.

Why Join Us?

• Be a part of a dynamic team that values innovation and customer satisfaction.

• Gain valuable experience in the sales and customer service industry.

• Work in an environment that fosters learning and professional growth.

• Opportunity to develop strong communication and problem-solving skills.

How to Apply

Interested candidates can apply by submitting their updated resume and a brief cover letter to us. We look forward to reviewing your application and welcoming you to our team!

Join Fresher Jobs Hub and embark on a rewarding career in sales and customer service today!