Job Summary:

Fresher Jobs Hub is seeking enthusiastic and customer-focused individuals to join our team as Remote Technical Support Specialists. This is an entry-level position, making it a great opportunity for those looking to start a career in tech support. No formal degree is required—just a passion for technology, problem-solving, and helping customers with their technical issues.

Key Responsibilities:

• Provide remote technical support to customers via chat, email, and phone.

• Diagnose and troubleshoot hardware and software issues.

• Assist customers with setup, configuration, and troubleshooting of various devices.

• Document and track customer interactions and solutions in a ticketing system.

• Escalate complex issues to higher-level support when necessary.

• Follow company guidelines to ensure high-quality customer service.

• Educate customers on best practices for using their devices or software.

• Maintain a positive and professional demeanor while handling customer inquiries.

Required Skills and Qualifications:

• Strong verbal and written communication skills.

• Basic knowledge of computer systems, networks, and software troubleshooting.

• Ability to follow step-by-step instructions and explain technical concepts to non-technical users.

• Customer service mindset with a problem-solving attitude.

• Ability to work independently in a remote environment.

• Basic familiarity with Windows, macOS, Android, or iOS operating systems.

Experience:

• No prior experience required, but any experience in customer service, IT support, or help desk roles is a plus.

• Training will be provided to help you develop the necessary technical skills.

Working Hours:

• Flexible shifts available (including evenings, weekends, and holidays).

• Both full-time and part-time positions are open.

Knowledge, Skills, and Abilities:

• Ability to multitask and manage multiple customer interactions.

• Strong analytical and troubleshooting skills.

• Patience and empathy when dealing with customers facing technical issues.

• Attention to detail and ability to document support interactions accurately.

• Willingness to learn and adapt to new technologies.

Benefits:

• Competitive salary with performance-based incentives.

• Remote work flexibility.

• Paid training and career development opportunities.

• Health and wellness benefits (for eligible employees).

• Paid time off and holiday pay.

• A supportive and inclusive work environment.

Why Join Us?

• Start your career in tech support with no degree requirement.

• Gain hands-on experience in troubleshooting and customer service.

• Work from the comfort of your home with flexible scheduling options.

• Be part of a growing company that values innovation and professional development.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their interest in the role. Apply online through our company website or send your application via email to us.

Join Fresher Jobs Hub today and kickstart your career in remote technical support!