Part-Time Customer Service Representative at Flipkart

Flipkart

Available Locations: Bengaluru, Karnataka

Job Description

Job Summary


Flipkart, India’s leading e-commerce marketplace, is looking for dedicated and empathetic Part-Time Customer Service Representatives to join our growing support team. In this role, you will serve as the frontline liaison between our platform and our valued customers, resolving queries, addressing concerns, and ensuring a positive experience across our services. This is an excellent opportunity for students, stay-at-home parents, or professionals seeking flexible work hours.



Key Responsibilities



  • Respond to customer inquiries via chat, email, and voice calls in a prompt and courteous manner.

  • Resolve complaints regarding product delivery, returns, payments, and technical issues.

  • Guide customers through the Flipkart interface to help them find products, understand policies, and complete transactions.

  • Maintain customer satisfaction by providing accurate, valid, and complete information.

  • Document customer interactions and escalate unresolved issues to appropriate departments.

  • Adhere to quality and compliance standards set by Flipkart.

  • Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction.



Required Skills and Qualifications



  • Excellent communication skills in English and one regional language (Hindi, Tamil, Kannada, Telugu, Bengali, or others preferred).

  • Strong interpersonal skills with a calm and patient demeanor.

  • Basic computer literacy and ability to navigate multiple systems and tabs.

  • Ability to multitask, prioritize, and manage time effectively.

  • A customer-first mindset with a commitment to solving issues quickly and efficiently.



Experience



  • Minimum 6 months of experience in a customer service, call center, or support role is preferred but not mandatory.

  • Freshers with strong communication skills and a passion for helping customers are encouraged to apply.



Working Hours



  • Part-time: 4 to 6 hours per day.

  • Flexible shifts available between 8:00 AM to 10:00 PM IST.

  • Weekend availability is a plus.



Knowledge, Skills, and Abilities



  • Strong problem-solving abilities and attention to detail.

  • Familiarity with e-commerce platforms or online shopping experience.

  • Adaptable to change and comfortable working in a fast-paced environment.

  • Ability to work independently with minimal supervision.



Benefits



  • Competitive hourly pay.

  • Work-from-home flexibility.

  • Training and onboarding provided.

  • Opportunity to convert to full-time based on performance.

  • Employee discounts on Flipkart products.

  • Certificate of experience after successful completion of tenure.



Why Join Flipkart?


Flipkart is not just an e-commerce giant, it's a dynamic digital marketplace that touches the lives of millions. We believe in creating inclusive opportunities and empowering individuals with tools to thrive in a customer-centric environment. As a part-time representative, you'll be contributing to a trusted brand that values innovation, people, and service excellence.



How to Apply


Interested candidates can apply online by submitting their updated resume and a brief cover letter explaining their interest in the role.


Alternatively, you may email your resume to us with the subject line: “Application for Part-Time Customer Service Representative"

Apply Now

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