Job Summary

Are you looking to start a career in IT but lack experience? Fresher Jobs Hub is hiring enthusiastic and customer-oriented individuals for the role of IT Help Desk Support. This is a fully remote position, providing an excellent opportunity to gain hands-on experience in IT support while working from the comfort of your home. If you have a passion for technology, problem-solving skills, and a willingness to learn, we want to hear from you!

Key Responsibilities

• Respond to technical queries via phone, email, or chat.

• Assist users with troubleshooting hardware, software, and connectivity issues.

• Provide guidance on system usage and IT best practices.

• Document and escalate complex technical issues to senior support teams.

• Follow up with users to ensure issues are fully resolved.

• Maintain accurate records of user interactions in the ticketing system.

• Stay up-to-date with company software, hardware, and IT policies.

Required Skills and Qualifications

• Basic knowledge of computer hardware and software.

• Strong communication and problem-solving skills.

• Ability to work independently and as part of a team.

• Strong attention to detail and documentation skills.

• Willingness to learn and adapt to new technologies.

• Reliable internet connection and a quiet workspace at home.

Experience

• No prior experience required. Training will be provided.

• Any previous experience in customer service or tech support is a plus.

Working Hours

• Flexible shifts available (Day/Night/Weekend).

• Full-time position with fixed hours.

Knowledge, Skills, and Abilities

• Familiarity with Windows, MacOS, and basic networking concepts.

• Strong analytical and troubleshooting skills.

• Ability to handle multiple tasks and prioritize effectively.

• Customer-oriented mindset with a positive attitude.

• Willingness to take on challenges and learn continuously.

Benefits

• Fully remote position – work from anywhere.

• Competitive entry-level salary.

• Paid training and career development opportunities.

• Performance-based incentives and bonuses.

• Health and wellness benefits.

• Opportunities for internal promotions and certifications.

Why Join Fresher Jobs Hub?

• Excellent training program for beginners in IT.

• Supportive and collaborative work environment.

• Work-life balance with flexible scheduling.

• Gain practical IT experience and build your career.

• Be part of a growing company with advancement opportunities.

How to Apply

If you are ready to start your IT career with us, click the Apply Now button and submit your updated resume. No prior experience is required—just a passion for technology and a willingness to learn. Join us today and take the first step towards a successful IT career!