Job Summary

Fresher Jobs Hub is seeking a highly motivated and detail-oriented Customer Support Technician to join our fully remote team. As an entry-level Customer Support Technician, you will be responsible for providing top-notch technical assistance to customers, resolving issues efficiently, and ensuring customer satisfaction. This role is perfect for individuals looking to gain hands-on experience in customer service and IT support.

Key Responsibilities

• Respond to customer inquiries via chat, email, and phone in a professional and timely manner.

• Troubleshoot technical issues and guide customers through step-by-step solutions.

• Escalate unresolved technical problems to higher-level support teams when necessary.

• Maintain detailed and accurate records of customer interactions and solutions provided.

• Provide product and service information to customers, helping them navigate technical challenges.

• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.

• Collaborate with other team members and departments to enhance the overall customer experience.

• Stay updated with company products, services, and technology trends.

Required Skills and Qualifications

• Excellent communication skills, both written and verbal.

• Strong problem-solving and analytical skills.

• Basic understanding of computer systems, software applications, and troubleshooting methods.

• Ability to work independently and as part of a remote team.

• Customer-focused attitude with a willingness to learn and grow.

• Proficiency in using support tools such as ticketing systems, chat applications, and email support.

• Ability to multitask and manage time effectively in a fast-paced environment.

Experience

• No prior experience required; on-the-job training will be provided.

• Previous experience in customer service or technical support is a plus.

Working Hours

• Flexible shifts available, including weekdays, weekends, and evenings.

• Rotational shifts may be required to provide 24/7 customer support coverage.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and a positive attitude.

• Ability to adapt to new technologies and processes quickly.

• Detail-oriented with good organizational skills.

• Familiarity with basic troubleshooting techniques for common software and hardware issues.

Benefits

• Competitive entry-level salary.

• Flexible remote work environment.

• Paid training and career development opportunities.

• Health, dental, and vision insurance (for eligible employees).

• Performance-based incentives and bonuses.

• Paid time off and holidays.

Why Join Us?

• Opportunity to start your career in a fast-growing industry.

• Gain valuable hands-on experience in technical support and customer service.

• Work with a supportive and inclusive team.

• Enjoy the freedom of working from home with flexible scheduling.

How to Apply

Interested candidates should submit their resume and a brief cover letter explaining their interest in the role. Applications can be sent to us.

Join Fresher Jobs Hub today and kickstart your career in customer support!