Job Summary:

Fresher Jobs Hub is seeking enthusiastic and tech-savvy individuals to join our team as Junior Technical Support Representatives. In this role, you will be responsible for assisting customers with troubleshooting technical issues, providing product guidance, and ensuring a smooth user experience. This is an excellent opportunity for individuals looking to start a career in IT support without requiring a formal degree.

Key Responsibilities:

• Provide first-level technical support to customers via phone, email, or chat.

• Diagnose and troubleshoot hardware and software issues efficiently.

• Assist customers with installation, setup, and configuration of products.

• Document customer interactions and solutions in the support database.

• Escalate complex technical problems to higher-level support teams when necessary.

• Guide users through step-by-step troubleshooting processes.

• Stay up-to-date with company products and technological advancements.

• Ensure excellent customer service by addressing inquiries professionally and patiently.

Required Skills and Qualifications:

• Strong problem-solving and analytical skills.

• Basic knowledge of computer hardware, software, and networking concepts.

• Excellent verbal and written communication skills.

• Ability to work under pressure while maintaining customer satisfaction.

• Customer service orientation with a friendly and approachable demeanor.

• Willingness to learn and adapt to new technologies.

• No formal degree required; technical certifications or self-taught knowledge is a plus.

Experience:

• No prior professional experience required.

• Any exposure to customer service, IT support, or troubleshooting is advantageous.

• Self-taught technical skills or experience through internships, online courses, or personal projects will be considered.

Working Hours:

• Full-time and part-time positions available.

• Flexible shifts, including weekends and evenings, to accommodate different schedules.

• Remote and on-site opportunities based on company needs.

Knowledge, Skills, and Abilities:

• Ability to multitask and handle multiple customer interactions simultaneously.

• Strong attention to detail and organization skills.

• Familiarity with helpdesk ticketing systems is a plus.

• Knowledge of common operating systems (Windows, macOS, Linux) is beneficial.

• Basic understanding of internet connectivity and troubleshooting steps.

Benefits:

• Competitive salary with performance-based incentives.

• Comprehensive training and career development programs.

• Opportunity to gain industry-recognized technical certifications.

• Health insurance and paid time off for eligible employees.

• Supportive and inclusive work environment with career growth opportunities.

• Remote work options available based on performance.

Why Join Us?

• No degree required – We value skills, passion, and a willingness to learn.

• Career growth – Start in a junior role and work your way up within the company.

• Hands-on training – Gain real-world technical experience.

• Flexible work arrangements – Work-life balance is a priority.

• A dynamic team – Be part of a supportive and tech-driven community.

How to Apply:

If you are eager to start your career in technical support, we encourage you to apply today!

• Submit your resume and a brief cover letter outlining your interest in the role.

• No prior experience? No problem! Tell us about any tech-related projects or troubleshooting experience you have had.

• Click [here] to apply online or email your application to us.

Join Fresher Jobs Hub and take the first step toward a rewarding career in tech support!