Job Summary:

Fresher Jobs Hub is seeking a Technical Customer Support Agent to join our dynamic remote support team. As a key player in providing top-notch customer service, you will assist users with troubleshooting technical issues, answering product-related inquiries, and ensuring an outstanding customer experience. This is an excellent opportunity for tech-savvy professionals who enjoy problem-solving and assisting customers remotely.

Key Responsibilities:

• Provide technical support to customers via phone, email, and live chat.

• Troubleshoot hardware and software issues efficiently.

• Guide customers through step-by-step resolutions and best practices.

• Document customer interactions, technical solutions, and common issues.

• Escalate complex issues to higher-level technical teams when necessary.

• Stay updated on company products, features, and system upgrades.

• Ensure customer satisfaction by providing professional and timely responses.

• Collaborate with internal teams to improve product functionality and support processes.

• Educate users on product features, system usage, and self-service options.

Required Skills and Qualifications:

• Strong problem-solving and analytical abilities.

• Excellent verbal and written communication skills in English.

• Ability to explain technical concepts in a simple, user-friendly manner.

• Experience with customer service tools (Zendesk, Freshdesk, or similar).

• Familiarity with Windows, macOS, mobile devices, and cloud-based software.

• Ability to multi-task and manage customer queries efficiently.

• Strong attention to detail and active listening skills.

Experience:

• Entry-level to mid-level experience in technical support or customer service.

• Prior experience in IT helpdesk, SaaS, or telecom support is a plus.

• Training will be provided for candidates with the right skills and enthusiasm.

Working Hours:

• Flexible work shifts, including weekends and holidays (based on company needs).

• Full-time, 40 hours per week.

Knowledge, Skills, and Abilities:

• Tech-savvy mindset with a passion for troubleshooting.

• Strong time management and organizational skills.

• Ability to work independently and as part of a remote team.

• Proficiency in multiple languages is a plus but not required.

Benefits:

• Competitive salary with performance-based incentives.

• Work-from-home flexibility with a remote-first culture.

• Paid training and career growth opportunities.

• Health benefits (for eligible employees).

• Internet allowance and home office setup support.

• A supportive team environment with ongoing learning opportunities.

Why Join Us?

• Be part of a growing and innovative company.

• Opportunity to work with leading technology and global clients.

• Career advancement pathways within technical support and beyond.

• Collaborative work culture with a strong focus on work-life balance.

How to Apply:

Interested candidates can apply online by submitting their resume and a cover letter detailing their relevant experience and enthusiasm for the role.

Join Fresher Jobs Hub today and embark on a rewarding career in technical customer support!