Job Summary

Fresher Jobs Hub is looking for a highly motivated and tech-savvy Virtual IT Support Consultant to join our dynamic team. This entry-level role is ideal for individuals eager to launch their careers in IT support, providing remote technical assistance to clients across various industries. You will troubleshoot issues, offer guidance on IT systems, and ensure seamless technology operations for users. This is a fantastic opportunity to gain hands-on experience in IT support while working from the comfort of your home.

Key Responsibilities

• Provide remote IT support to clients via phone, email, and chat.

• Diagnose and troubleshoot hardware, software, and network-related issues.

• Guide clients in the installation and configuration of software and applications.

• Assist in setting up user accounts, security settings, and permissions.

• Maintain detailed records of client interactions and solutions provided.

• Escalate complex issues to senior technical teams when necessary.

• Stay up to date with emerging technologies and IT best practices.

• Deliver excellent customer service and ensure client satisfaction.

Required Skills and Qualifications

• Strong understanding of Windows, macOS, and basic networking principles.

• Ability to diagnose and resolve software and hardware issues remotely.

• Excellent verbal and written communication skills.

• Strong analytical and problem-solving abilities.

• Familiarity with remote desktop tools and ticketing systems is a plus.

• Ability to work independently and manage time effectively.

• Customer-oriented mindset with a focus on delivering quality service.

Experience

• No prior professional experience required; ideal for recent graduates or entry-level candidates.

• Any IT-related coursework, certifications (e.g., CompTIA A+, ITIL Foundation), or hands-on experience is advantageous.

• Previous experience in customer service or technical support is a plus but not mandatory.

Working Hours

• Flexible work schedule with part-time and full-time opportunities available.

• Shifts may include evenings and weekends, depending on client needs.

• 100% remote work with a stable internet connection required.

Knowledge, Skills, and Abilities

• Basic understanding of IT security and best practices.

• Ability to quickly adapt to new technologies and software applications.

• Strong organizational skills and attention to detail.

• Enthusiasm for learning and career growth in the IT field.

Benefits

• Competitive entry-level salary.

• Work-from-home flexibility.

• Training and career development programs.

• Opportunity to gain hands-on IT experience.

• Supportive and collaborative work environment.

• Potential for career advancement within the company.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we believe in nurturing talent and providing opportunities for aspiring IT professionals. Whether you are looking to kick-start your tech career or gain valuable industry experience, we offer a supportive environment where you can grow and develop your skills. Join us to work on real-world IT support tasks and become part of a community that values innovation and continuous learning.

How to Apply

Interested candidates should submit their resume and a brief cover letter outlining their interest in the role.