Job Summary

IT Sight Technologies is seeking a dynamic and customer-focused professional to join our team as a Customer Service & Sales Associate - Office Admin Role. This hybrid position combines customer service, sales, and office administration responsibilities, requiring a highly organized individual with strong communication and interpersonal skills. The ideal candidate will be the first point of contact for customers, handle inquiries, support sales processes, and ensure smooth day-to-day office operations.

Key Responsibilities

• Provide exceptional customer service by handling inquiries via phone, email, and in person.

• Assist customers in understanding product offerings and recommend suitable solutions to their needs.

• Support the sales team by processing orders, preparing quotes, and following up with clients.

• Maintain and update customer records and sales documentation in the CRM system.

• Perform general office administrative duties, including scheduling meetings, organizing files, and handling correspondence.

• Coordinate with internal departments to ensure efficient communication and workflow.

• Assist in inventory management, including ordering supplies and tracking stock levels.

• Prepare and manage reports related to sales performance and customer interactions.

• Resolve customer complaints professionally and escalate issues when necessary.

• Provide administrative support to management as needed.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Strong customer service orientation with a problem-solving mindset.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.

• Strong organizational skills with attention to detail.

• Ability to work independently and as part of a team.

• Positive attitude and proactive approach to tasks.

Experience

• Minimum of 1-3 years of experience in customer service, sales, or office administration.

• Experience in a technology-related industry is a plus.

• Previous experience handling administrative tasks and sales support is preferred.

Working Hours

• Full-time position with standard office hours (Monday to Friday, 9 AM - 5 PM).

• Occasional flexibility may be required based on business needs.

Knowledge, Skills, and Abilities

• Knowledge of sales principles and customer service practices.

• Familiarity with office management procedures and basic accounting principles.

• Ability to handle sensitive and confidential information with discretion.

• Strong analytical and problem-solving abilities.

• Ability to adapt to new technology and software systems.

Benefits

• Competitive salary with performance-based incentives.

• Health and wellness benefits, including medical, dental, and vision insurance.

• Professional development and training opportunities.

• Positive and collaborative work environment.

• Paid time off, including vacation and holidays.

• Opportunities for career growth within the company.

Why Join IT Sight Technologies?

• Be part of an innovative and growing technology company.

• Work in a dynamic and supportive team environment.

• Gain valuable experience in both customer service and office administration.

• Access professional growth and career advancement opportunities.

• Contribute to a company that values employee well-being and success.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their qualifications and experience. Applications can be sent via email to us with the subject line Customer Service & Sales Associate Application. We look forward to reviewing your application and considering you for our team!