Job Summary:

IT Sight Technologies is seeking a detail-oriented and customer-focused Chat Support Executive to join our online customer service team. In this role, you will be responsible for handling customer queries via live chat, email, and other text-based communication platforms. Your primary focus will be to provide timely, accurate, and professional assistance to customers, ensuring a seamless and positive experience with our services.

Key Responsibilities:

• Respond promptly to customer inquiries via chat and email with a high level of professionalism and accuracy.

• Assist customers with troubleshooting, product inquiries, order processing, and account-related questions.

• Maintain a deep understanding of company products and services to provide accurate information.

• Ensure customer satisfaction by resolving complaints effectively and efficiently.

• Escalate complex queries to the appropriate department while maintaining ownership of customer concerns.

• Keep records of customer interactions, transactions, and feedback to identify areas for improvement.

• Adhere to company policies and guidelines while maintaining service level agreements (SLAs).

• Work closely with internal teams to improve overall customer experience.

Required Skills and Qualifications:

• Excellent written communication skills with strong grammar and spelling proficiency.

• Ability to multitask and manage multiple customer interactions simultaneously.

• Strong problem-solving skills and attention to detail.

• High level of empathy and patience in handling customer concerns.

• Proficiency in using customer support software, live chat tools, and CRM systems.

• Basic technical knowledge to assist customers with troubleshooting issues.

• Self-motivated and able to work independently with minimal supervision.

Experience:

• 1+ year of experience in customer support, preferably in chat support or online customer service.

• Experience in e-commerce, SaaS, or tech-related customer support is a plus.

• Freshers with excellent communication skills are encouraged to apply.

Working Hours:

• Flexible work shifts, including weekends and holidays, as per business requirements.

• Full-time and part-time options are available.

Knowledge, Skills, and Abilities:

• Ability to type quickly and accurately.

• Strong organizational skills with the ability to prioritize tasks.

• Adaptability to a fast-paced and evolving work environment.

• Ability to remain calm and professional under pressure.

Benefits:

• Competitive salary with performance-based incentives.

• Work-from-home flexibility.

• Professional development and training opportunities.

• Career growth potential within the company.

• Supportive and collaborative work culture.

Why Join IT Sight Technologies?

• Be part of a dynamic and innovative customer service team.

• Opportunity to work with a growing company in the tech industry.

• Gain valuable experience in online customer engagement and support.

• Work in a flexible and remote-friendly environment.

How to Apply:

Interested candidates can apply by sending their updated resume to us with the subject line: Application for Chat Support Executive. Shortlisted candidates will be contacted for further evaluation.

Join IT Sight Technologies and be a part of a team dedicated to delivering exceptional customer experiences!