Job Summary

IT Sight Technologies is seeking dynamic and customer-focused individuals to join our growing team as Call Center Agents. In this role, you will be responsible for handling inbound and outbound calls, providing excellent customer service, resolving customer inquiries, and ensuring client satisfaction. This is an excellent opportunity for individuals looking to build a career in a fast-paced and customer-centric environment. We offer both full-time and part-time positions to accommodate a variety of schedules.

Key Responsibilities

• Handle incoming and outgoing customer calls in a professional and courteous manner.

• Provide accurate information regarding company products and services.

• Resolve customer complaints and escalate complex issues when necessary.

• Maintain detailed and accurate records of customer interactions.

• Achieve performance targets including call handling time, customer satisfaction, and quality metrics.

• Follow company scripts and guidelines to ensure consistency in customer interactions.

• Collaborate with team members to improve overall service delivery.

• Stay updated with company policies, products, and promotions.

• Utilize CRM and call center software to log calls and track customer issues.

Required Skills and Qualifications

• High school diploma or equivalent; a college degree is a plus.

• Strong verbal and written communication skills.

• Ability to handle a high volume of calls efficiently.

• Strong problem-solving and active listening skills.

• Basic computer proficiency and familiarity with call center software.

• Ability to work in a team-oriented and fast-paced environment.

• Patience and empathy when dealing with customers.

• Flexibility to work various shifts, including evenings, weekends, and holidays.

Experience

• Previous experience in a call center or customer service role is preferred but not required.

• On-the-job training will be provided to equip new hires with the necessary skills.

Working Hours

• Full-time and part-time positions available.

• Flexible shifts, including evenings, weekends, and holidays.

Knowledge, Skills, and Abilities

• Strong customer service orientation.

• Ability to multitask and manage time effectively.

• Willingness to learn and adapt to new technologies.

• Attention to detail and ability to follow instructions.

• Positive attitude and a strong work ethic.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive training program.

• Career growth opportunities within the company.

• Paid time off and holiday pay.

• Health insurance options (for full-time employees).

• Employee discounts and referral bonuses.

• Supportive and inclusive work environment.

Why Join IT Sight Technologies?

• Be part of a leading customer service organization with growth opportunities.

• Work in a positive and collaborative team environment.

• Flexible work schedules to suit your needs.

• Ongoing training and development programs to enhance your skills.

• Competitive benefits and incentives to reward your hard work.

How to Apply

If you are interested in joining our team as a Call Center Agent, please submit your application online by visiting our careers page or send your resume to us. We look forward to welcoming you to IT Sight Technologies!