Job Summary

IT Sight Technologies is seeking dedicated and customer-focused Inbound Call Center Executives to join our dynamic customer support team. The ideal candidate will handle inbound calls, provide excellent customer service, resolve queries, and ensure a positive customer experience. If you have strong communication skills and a passion for helping customers, we want to hear from you!

Key Responsibilities

• Handle a high volume of inbound customer calls in a professional and courteous manner.

• Resolve customer queries, provide information, and troubleshoot issues effectively.

• Maintain accurate records of customer interactions in the CRM system.

• Follow company guidelines and scripts while engaging with customers.

• Escalate complex issues to the appropriate department as necessary.

• Work towards achieving individual and team performance targets.

• Provide feedback on customer interactions to improve service quality.

• Stay updated on company products, services, and policies.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree preferred).

• Proven experience in a customer support or call center role.

• Excellent verbal and written communication skills.

• Strong problem-solving and active listening abilities.

• Ability to multitask and manage time effectively.

• Proficiency in basic computer applications and CRM software.

• Ability to work independently as well as in a team environment.

• A customer-centric approach with a friendly and professional demeanor.

Experience

• 1-2 years of experience in a call center or customer service role preferred.

• Freshers with strong communication skills may also apply.

Working Hours

• Rotational shifts, including weekends and holidays.

• Flexible working hours may be available based on company requirements.

Knowledge, Skills, and Abilities

• Strong interpersonal and relationship-building skills.

• Ability to handle high-pressure situations and remain calm under stress.

• Attention to detail and accuracy in data entry and documentation.

• Adaptability to new technologies and company systems.

• Quick learner with a proactive approach to problem-solving.

Benefits

• Competitive salary and performance-based incentives.

• Health insurance and other employee benefits.

• Paid training and career development opportunities.

• Friendly and collaborative work environment.

• Opportunities for career advancement within the organization.

Why Join IT Sight Technologies?

• Be part of a growing and innovative company.

• Gain valuable customer service experience in a professional setting.

• Work in a supportive and dynamic team environment.

• Receive ongoing training and career development support.

• Enjoy job stability with a company that values employee growth.

How to Apply

Interested candidates can apply by sending their updated resume to us or apply online. Please mention Inbound Call Center Executive - Customer Support in the subject line of your email.

We look forward to welcoming you to the IT Sight Technologies team!