Job Summary:

IT Sight Technologies is seeking enthusiastic and dynamic individuals to join our team as Voice Process Executives. This is an excellent opportunity for freshers and experienced professionals looking to build their careers in the customer service domain. The ideal candidate will handle inbound and outbound calls, resolve customer queries, and ensure a positive customer experience.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.

• Resolve customer queries and complaints with patience and empathy.

• Provide accurate and relevant information about products and services.

• Document customer interactions and maintain detailed records in the system.

• Follow up with customers to ensure issue resolution and satisfaction.

• Meet daily and monthly targets for call handling and issue resolution.

• Adhere to company policies and quality standards.

• Collaborate with internal teams to escalate complex issues.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.

• Strong problem-solving and active listening skills.

• Ability to handle stressful situations with professionalism.

• Basic computer knowledge and proficiency in MS Office.

• Adaptability and willingness to learn new processes.

• Customer-centric approach with a positive attitude.

• Freshers are welcome; prior experience in a voice process is an added advantage.

Experience:

• Freshers are encouraged to apply.

• 0-2 years of experience in a voice process/customer support role is preferred.

Working Hours:

• Rotational shifts (including night shifts if applicable).

• 5 or 6 days working, depending on business requirements.

• Flexible working hours based on project needs.

Knowledge, Skills, and Abilities:

• Strong communication and interpersonal skills.

• Quick learner with a proactive mindset.

• Ability to work in a fast-paced environment.

• Team player with a problem-solving attitude.

• Strong attention to detail and organizational skills.

Benefits:

• Competitive salary with performance-based incentives.

• Comprehensive training and skill development programs.

• Opportunity for career growth within the organization.

• Friendly and supportive work environment.

• Health insurance and other employee benefits.

• Transport facilities (if applicable).

Why Join IT Sight Technologies?

• Be a part of a rapidly growing and innovative company.

• Gain hands-on experience in the customer service industry.

• Work in a dynamic and diverse workplace culture.

• Get recognized for your contributions and career progression opportunities.

How to Apply:

Interested candidates can apply by sending their updated resume to us or directly visiting our office for a walk-in interview.

Join IT Sight Technologies and kickstart your career in customer service today!