Job Summary

IT Sight Technologies is seeking a highly organized and proactive E-commerce Virtual Assistant to support our online store operations. The ideal candidate will assist in managing product listings, order processing, customer service, and other essential e-commerce tasks. This role requires attention to detail, excellent communication skills, and the ability to work independently in a remote setting.

Key Responsibilities

• Manage and update product listings, descriptions, prices, and images across various e-commerce platforms.

• Process orders, track shipments, and handle returns or refunds as needed.

• Provide exceptional customer service via email, chat, or social media.

• Conduct market research to identify trends and recommend product optimizations.

• Monitor stock levels and coordinate with suppliers for replenishment.

• Optimize SEO strategies for product listings to enhance visibility.

• Manage promotional campaigns, discounts, and special offers.

• Assist with basic bookkeeping tasks, including invoice management and expense tracking.

• Generate sales reports and analyze performance metrics.

• Handle administrative tasks related to e-commerce operations.

Required Skills and Qualifications

• Proven experience in e-commerce support or as a virtual assistant.

• Strong understanding of e-commerce platforms such as Shopify, Amazon, eBay, or WooCommerce.

• Proficiency in Microsoft Office, Google Suite, and other administrative tools.

• Excellent written and verbal communication skills.

• Ability to multitask and manage time effectively.

• Strong problem-solving skills and attention to detail.

• Familiarity with SEO and digital marketing strategies is a plus.

• Experience with customer support tools such as Zendesk, Freshdesk, or similar platforms.

Experience

• Minimum of 1-3 years of experience in e-commerce, customer service, or virtual assistance.

• Experience with product listing optimization and order management.

• Familiarity with online payment processing and refund handling.

Working Hours

• Flexible working hours with the ability to accommodate different time zones as needed.

• Full-time or part-time remote work options available.

Knowledge, Skills, and Abilities

• Strong organizational and time-management skills.

• Ability to work independently with minimal supervision.

• A proactive approach to problem-solving and workflow efficiency.

• Willingness to learn and adapt to new e-commerce tools and technologies.

• High level of professionalism and confidentiality.

Benefits

• Competitive salary based on experience.

• Opportunity for career growth within a rapidly expanding company.

• Work from home with a flexible schedule.

• Training and development opportunities.

• Supportive team environment.

Why Join IT Sight Technologies?

• Be a part of an innovative and forward-thinking company.

• Work in a dynamic environment with the latest e-commerce technologies.

• Gain experience in a high-demand industry with excellent career prospects.

• Enjoy a balanced work-life schedule with remote work flexibility.

How to Apply

Interested candidates should submit their resume and a brief cover letter detailing their relevant experience to us. Please include E-commerce Virtual Assistant Application in the subject line.

We look forward to welcoming you to our team!