Job Summary

Fresher Jobs Hub is seeking highly motivated and customer-focused individuals to join our team as Voice Process Associates. This is a remote, work-from-home opportunity ideal for freshers and experienced professionals looking to build a career in the call center industry. As a Voice Process Associate, you will handle inbound and outbound calls, resolve customer inquiries, and provide excellent service while adhering to company guidelines and policies.

Key Responsibilities

• Handle customer queries via phone in a professional and courteous manner.

• Provide accurate information and resolve customer concerns efficiently.

• Maintain a high level of customer satisfaction through active listening and problem-solving.

• Follow communication scripts and guidelines to handle various topics.

• Escalate complex issues to the appropriate department when necessary.

• Maintain and update customer records in the system.

• Meet or exceed performance metrics, including call quality and resolution rates.

• Adhere to company policies, call center best practices, and compliance regulations.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree is a plus).

• Excellent verbal communication skills in English (additional regional language proficiency is a plus).

• Basic computer knowledge and familiarity with CRM software.

• Ability to handle high-pressure situations with professionalism.

• Strong problem-solving and multitasking abilities.

• Willingness to work in rotational shifts, including weekends.

• A quiet and distraction-free work environment at home.

Experience

• Freshers are welcome to apply.

• Prior experience in a call center or customer service role is an added advantage.

Working Hours

• Flexible work schedules with rotational shifts.

• 6 days a week, with 1 day off.

• Shift timings will be communicated during the hiring process.

Knowledge, Skills, and Abilities

• Strong customer service orientation.

• Ability to work independently in a remote setting.

• Adaptability to different customer personalities and queries.

• Quick learning ability to understand company policies and products.

Benefits

• Work from home convenience.

• Competitive salary and performance-based incentives.

• Opportunities for career growth and skill development.

• Comprehensive training provided.

• Health insurance and additional perks (as per company policy).

Why Join Us?

• Be a part of a growing and dynamic team.

• Gain valuable experience in customer service and communication.

• Work in a flexible, remote work environment.

• Opportunity to develop and enhance your career in the call center industry.

How to Apply

Interested candidates can apply by submitting their updated resume through our official website or sending it to our HR email. Shortlisted candidates will be contacted for an interview and further screening process.