Job Summary

Fresher Jobs Hub is seeking highly motivated and customer-focused individuals to join our team as Part-Time Call Center Agents. This is an excellent opportunity for individuals looking for flexible work hours and a steady weekly income. As a Call Center Agent, you will be responsible for handling inbound and outbound customer interactions, providing excellent service, and ensuring customer satisfaction.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.

• Make outbound calls to follow up with customers and provide support.

• Resolve customer complaints and escalate complex issues when necessary.

• Maintain a positive and empathetic attitude toward customers at all times.

• Accurately record customer interactions and details in the system.

• Adhere to company policies and call center scripts to ensure quality communication.

• Meet or exceed performance targets, including call handling time and customer satisfaction.

• Stay updated on company products, services, and policies to assist customers effectively.

Required Skills and Qualifications

• Strong communication and interpersonal skills.

• Ability to handle multiple tasks and work in a fast-paced environment.

• Good problem-solving and conflict-resolution skills.

• Basic computer proficiency and the ability to navigate call center software.

• Attention to detail and ability to accurately document customer interactions.

• Ability to work independently and as part of a team.

Experience

• No prior experience required; training will be provided.

• Previous experience in customer service, sales, or a call center environment is a plus.

Working Hours

• Flexible part-time shifts available, including morning, afternoon, evening, and weekend hours.

• A minimum of 15-20 hours per week is required.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.

• Ability to work under pressure and handle difficult customer interactions professionally.

• Basic knowledge of CRM systems is a plus.

• Willingness to learn and adapt to new procedures.

Benefits

• Competitive hourly wage with weekly pay.

• Flexible work schedule to accommodate personal commitments.

• Remote work opportunities may be available.

• Professional training and career growth opportunities.

• Fun and dynamic work environment.

Why Join Us?

At Fresher Jobs Hub, we believe in fostering a supportive and growth-oriented workplace. We provide our employees with the flexibility they need while ensuring a rewarding career experience. Whether you are a student, a parent, or someone looking for extra income, this role is perfect for you! Join us and be part of a friendly, energetic, and customer-driven team.

How to Apply

If you are interested in joining our team as a Part-Time Call Center Agent, please submit your application via our official website or send your updated resume to us. Shortlisted candidates will be contacted for an interview. We look forward to hearing from you!