Job Summary

Fresher Jobs Hub is looking for a highly motivated and customer-focused Customer Support Specialist to join our remote call center team. As the first point of contact for customers, you will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience. This role is ideal for individuals with strong communication skills and a passion for providing exceptional service.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.

• Provide accurate information about products, services, and policies.

• Troubleshoot and resolve customer complaints in a professional and timely manner.

• Escalate complex issues to the appropriate department when necessary.

• Maintain detailed records of customer interactions and transactions.

• Follow up with customers to ensure their issues are resolved to satisfaction.

• Meet performance metrics, including response times and customer satisfaction ratings.

• Stay up to date with company policies, procedures, and product knowledge.

• Work collaboratively with team members to enhance customer service processes.

Required Skills and Qualifications

• High school diploma or equivalent; a bachelors degree is a plus.

• Proven experience in customer service, preferably in a call center environment.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to handle stressful situations and remain professional at all times.

• Proficiency in computer applications, including CRM software and Microsoft Office.

• Ability to work independently in a remote environment.

• Flexibility to work in shifts, including weekends and holidays if required.

Experience

• 1-2 years of customer service experience in a call center or similar environment preferred.

• Experience using customer support tools like Zendesk, Freshdesk, or similar software is a plus.

Working Hours

• Full-time and part-time positions available.

• Flexible shifts, including evenings, weekends, and holidays.

• Remote work with a stable internet connection is required.

Knowledge, Skills, and Abilities

• Strong interpersonal and active listening skills.

• Ability to multitask and prioritize effectively.

• Empathy and patience when dealing with customers.

• Strong work ethic and self-motivation.

• Adaptability to a fast-paced and ever-changing environment.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility.

• Paid training and career development opportunities.

• Health and wellness benefits.

• Paid time off and holiday pay.

• Supportive and inclusive work culture.

Why Join Us?

At Fresher Jobs Hub, we value our employees and prioritize professional growth and work-life balance. As a Customer Support Specialist, you will be part of a dynamic team that is committed to providing top-tier customer service. We offer career advancement opportunities, a collaborative work environment, and the chance to make a real impact on customer satisfaction.

How to Apply

Interested candidates can apply by submitting their resume and a brief cover letter outlining their relevant experience. Click here to apply or email your application to us with the subject line Customer Support Specialist Application.