Job Summary:

Fresher Jobs Hub is seeking highly motivated and customer-focused individuals to join our team as Home-Based Call Center Representatives. This role is ideal for individuals who possess excellent communication skills and are looking for a rewarding remote work opportunity. As a representative, you will handle inbound and outbound customer interactions, provide solutions, and ensure customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.

• Address customer inquiries, resolve complaints, and provide accurate information about products and services.

• Maintain a high level of customer satisfaction by providing outstanding service.

• Accurately document and update customer records in the system.

• Follow company policies and procedures to ensure compliance with customer service standards.

• Meet or exceed performance targets, including call handling time, quality, and customer satisfaction metrics.

• Collaborate with team members and supervisors to improve service delivery.

• Stay updated with company products, services, and promotions.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.

• Strong active listening and problem-solving abilities.

• Ability to handle difficult customers with patience and professionalism.

• Basic computer skills and proficiency in using CRM software.

• Ability to multitask and work in a fast-paced environment.

• Reliable internet connection and a quiet workspace.

• Self-motivated and disciplined to work independently.

Experience:

• Previous experience in customer service, call center, or sales is an advantage but not mandatory.

• Freshers with strong communication skills and a customer-oriented mindset are encouraged to apply.

Working Hours:

• Flexible shifts available (Day/Night/Weekend).

• Full-time and part-time positions offered.

Knowledge, Skills, and Abilities:

• Familiarity with call center operations and customer relationship management.

• Ability to adapt to different customer needs and provide tailored solutions.

• Strong organizational and time-management skills.

• High level of accuracy and attention to detail.

Benefits:

• Competitive salary with performance-based incentives.

• Work from the comfort of your home.

• Paid training and career development opportunities.

• Flexible work schedule.

• Supportive and inclusive work environment.

Why Join Us?

• Immediate hiring with a quick onboarding process.

• Opportunity to work with a reputable company in a growing industry.

• Gain valuable experience in customer service and remote working.

• Career advancement opportunities.

How to Apply:

Interested candidates can apply by submitting their updated resume to us. Shortlisted candidates will be contacted for a virtual interview.

Join our team today and start your rewarding career from home!