Job Summary

Fresher Jobs Hub is looking for a dedicated and enthusiastic Remote Call Center Advisor to join our team. In this role, you will provide outstanding customer service, handle inquiries, resolve customer concerns, and drive sales through effective communication. This is an excellent opportunity for individuals who excel in customer interactions and are looking for a flexible remote work environment.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Resolve customer inquiries, complaints, and technical issues efficiently.

• Assist customers with product or service-related questions and provide accurate information.

• Upsell and cross-sell products/services to enhance customer experience and drive sales.

• Maintain detailed records of customer interactions in the company CRM system.

• Follow call scripts and company guidelines to ensure consistency and quality in customer interactions.

• Meet or exceed performance metrics, including call handling time, customer satisfaction, and sales targets.

• Collaborate with team members and supervisors to improve processes and enhance customer satisfaction.

Required Skills and Qualifications

• High school diploma or equivalent; additional qualifications in sales or customer service are a plus.

• Strong verbal and written communication skills.

• Ability to handle high call volumes while maintaining professionalism and efficiency.

• Excellent problem-solving skills and a customer-first mindset.

• Comfortable using CRM software, email, and live chat tools.

• Ability to work independently in a remote setting with minimal supervision.

• Strong organizational skills and attention to detail.

• Sales experience is a plus but not mandatory.

Experience

• 0-2 years of experience in a call center, customer service, or sales role.

• Freshers with excellent communication skills are encouraged to apply.

Working Hours

• Flexible shifts, including weekends and evenings based on business needs.

• Full-time and part-time positions available.

Knowledge, Skills, and Abilities

• Ability to build rapport with customers and understand their needs.

• Active listening skills to address customer concerns effectively.

• Strong negotiation and persuasion skills for sales and upselling.

• Familiarity with basic troubleshooting techniques for technical support.

• Adaptability to handle diverse customer interactions in a fast-paced environment.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility.

• Paid training and professional development opportunities.

• Health benefits and paid time off for eligible employees.

• Employee discounts on company products and services.

• Supportive and collaborative work culture.

Why Join Us?

At Fresher Jobs Hub, we believe in empowering our employees and providing them with the tools they need to succeed. If you are looking for a dynamic remote opportunity where you can grow your skills in customer service and sales while working from the comfort of your home, this is the perfect job for you!

How to Apply

Interested candidates can apply by submitting their resume and a brief cover letter detailing their customer service experience. Apply online through our website or send your application via email to us with the subject line: Remote Call Center Advisor Application.

Join us and be part of a team that values customer satisfaction and professional growth!