Job Summary:

Fresher Jobs Hub is seeking enthusiastic and customer-focused individuals to join our Call Center Chat Support team. As a Chat Support Representative, you will provide real-time customer assistance through online chat, resolving inquiries, troubleshooting issues, and ensuring a seamless customer experience. This is a fantastic entry-level opportunity for individuals looking to gain valuable experience in customer service while working from the comfort of their home.

Key Responsibilities:

• Respond promptly to customer inquiries via chat in a professional and friendly manner.

• Provide accurate information, troubleshoot issues, and assist customers in resolving their concerns.

• Maintain detailed and clear records of customer interactions and resolutions.

• Escalate complex issues to the appropriate departments when necessary.

• Follow company guidelines and policies to ensure high-quality service.

• Meet daily and weekly performance targets, including response time and customer satisfaction.

• Continuously update knowledge on company products, services, and policies.

Required Skills and Qualifications:

• Excellent written communication skills with proper grammar and spelling.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and work efficiently in a fast-paced environment.

• Basic computer proficiency and familiarity with chat software or CRM tools.

• Positive attitude, patience, and the ability to remain calm under pressure.

• Self-motivated and capable of working independently with minimal supervision.

Experience:

• No prior experience required; training will be provided.

• Previous experience in customer service, call center, or chat support is a plus.

Working Hours:

• Flexible shifts available (morning, afternoon, and night).

• Full-time and part-time positions offered.

• Weekend and holiday shifts may be required based on business needs.

Knowledge, Skills, and Abilities:

• Strong customer service orientation and a desire to help others.

• Ability to adapt to new technologies and software quickly.

• Good time management and organizational skills.

• High level of empathy and active listening skills.

• Ability to work well in a team as well as independently.

Benefits:

• Competitive salary with performance-based incentives.

• Work-from-home flexibility and a great work-life balance.

• Paid training and career development opportunities.

• Health benefits (for eligible employees).

• Employee discounts and wellness programs.

• Supportive and inclusive work environment.

Why Join Us?

• Be part of a growing company with excellent career progression.

• Gain valuable experience in the customer service industry.

• Enjoy the convenience of working remotely.

• Work with a supportive team that values your contributions.

• No prior experience required – we invest in training and development!

How to Apply:

Interested candidates can apply by submitting their updated resume through our official website or emailing their application to us. Shortlisted candidates will be contacted for further steps in the hiring process.

Join Fresher Jobs Hub today and kickstart your career in customer service with a dynamic and flexible work-from-home opportunity!