Job Summary:

Fresher Jobs Hub is seeking enthusiastic and customer-focused individuals to join our team as Home-Based Customer Service Agents. This is an excellent opportunity for individuals looking for a flexible and rewarding remote career in a dynamic call center environment. As a Customer Service Agent, you will be responsible for handling customer inquiries, providing support, and ensuring a seamless customer experience.

Key Responsibilities:

• Handle incoming customer calls, emails, and chats professionally and efficiently.

• Provide accurate information and solutions to customer queries and concerns.

• Process orders, returns, and refunds in compliance with company policies.

• Maintain customer records by updating account information.

• Follow company scripts and procedures to ensure high-quality service delivery.

• Identify customer needs and provide personalized solutions.

• Escalate complex issues to the appropriate department when necessary.

• Achieve performance targets such as call handling time, customer satisfaction, and resolution rates.

• Maintain confidentiality of customer and company information.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.

• Strong active listening and problem-solving abilities.

• Ability to multitask and manage time effectively.

• Customer-oriented mindset with a positive attitude.

• Basic technical knowledge and familiarity with CRM systems.

• Ability to work independently in a remote setting.

• High-speed internet connection and a quiet workspace at home.

Experience:

• Previous customer service or call center experience is preferred but not required.

• Freshers with strong communication skills and a willingness to learn are welcome to apply.

Working Hours:

• Flexible shifts available (Full-time and Part-time options).

• Must be available for weekend and holiday shifts as required.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and ability to build rapport with customers.

• Familiarity with basic computer applications and troubleshooting.

• Ability to handle stressful situations and maintain professionalism.

• Willingness to adapt to new systems and technologies.

Benefits:

• Competitive salary with performance-based incentives.

• Work from the comfort of your home.

• Paid training and career development opportunities.

• Health and wellness benefits (applicable for full-time employees).

• Opportunity to work with a supportive and dynamic team.

Why Join Us?

• A great opportunity to start or grow your career in customer service.

• Supportive management and team culture.

• Work-life balance with flexible scheduling options.

• Growth opportunities and promotions based on performance.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their qualifications and availability. Apply now and take the first step toward a rewarding work-from-home career!