Job Summary:

Fresher Jobs Hub is seeking enthusiastic and customer-focused individuals to join our team as Virtual Call Center Agents. This is a work-from-home opportunity that allows freshers to kickstart their careers in a professional customer service environment. As a Virtual Call Center Agent, you will handle inbound and outbound calls, assist customers with their inquiries, and provide solutions to their concerns.

Key Responsibilities:

• Answer inbound calls and respond to customer queries in a professional manner.

• Make outbound calls for follow-ups, feedback collection, or promotional purposes.

• Resolve customer complaints and provide accurate information about products or services.

• Maintain customer records and document all interactions in the system.

• Ensure high levels of customer satisfaction through excellent service.

• Adhere to company policies and guidelines while handling customer interactions.

• Collaborate with team members and escalate complex issues to supervisors when necessary.

• Meet or exceed performance targets, including call handling time, resolution rate, and customer satisfaction scores.

Required Skills and Qualifications:

• High school diploma or equivalent; a college degree is a plus.

• Excellent verbal and written communication skills in English.

• Strong active listening and problem-solving abilities.

• Basic computer skills and proficiency in Microsoft Office or CRM software.

• Ability to multitask and handle a fast-paced virtual work environment.

• A quiet and distraction-free home office setup.

• Reliable internet connection and a headset with a microphone.

Experience:

• No prior experience required; freshers are encouraged to apply.

• Any previous experience in customer service, call centers, or sales is an advantage.

Working Hours:

• Flexible shifts available (day, evening, and night shifts based on business needs).

• Full-time and part-time opportunities.

• Weekend shifts may be required based on workload.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and a customer-centric approach.

• Ability to handle stress and remain professional during challenging situations.

• Adaptability and eagerness to learn new processes and systems.

• Self-motivated with strong time management skills.

Benefits:

• Work from the comfort of your home with flexible schedules.

• Competitive salary with performance-based incentives.

• Career growth opportunities within the company.

• Paid training and ongoing support.

• Internet and equipment allowances (for eligible employees).

• Work-life balance and a positive team culture.

Why Join Us?

At Fresher Jobs Hub, we believe in empowering fresh talent by providing opportunities to grow in a dynamic and customer-oriented environment. Whether you are starting your career or looking to gain valuable experience in the customer service industry, we offer a supportive platform for your professional development.

How to Apply:

Interested candidates can apply by submitting their updated resume along with a cover letter to us. Shortlisted candidates will be contacted for an initial screening and interview process.

Join us today and begin your journey towards a successful career in customer service!