Job Summary:

Fresher Jobs Hub is seeking enthusiastic and customer-focused individuals to join our team as Online Chat Support Representatives. This is an excellent opportunity for individuals with no prior experience but a passion for providing top-notch customer service. In this role, you will assist customers via online chat, answering inquiries, troubleshooting issues, and ensuring a seamless experience. If you have excellent communication skills and enjoy helping people, we want to hear from you!

Key Responsibilities:

• Engage with customers via live chat to address questions, concerns, and requests.

• Provide accurate information regarding products, services, and policies.

• Troubleshoot and resolve customer issues efficiently.

• Maintain a positive and professional attitude while assisting customers.

• Log customer interactions and escalate complex issues to the appropriate department.

• Meet performance metrics, including response time and customer satisfaction.

• Stay updated on company policies, promotions, and updates.

Required Skills and Qualifications:

• Excellent written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and manage multiple chat conversations simultaneously.

• Basic computer proficiency and ability to learn new software quickly.

• A positive attitude and willingness to work in a fast-paced environment.

• No prior experience is required; training will be provided.

Experience:

• No prior experience is necessary.

• Customer service experience is a plus but not mandatory.

Working Hours:

• Flexible working hours, including part-time and full-time shifts.

• Weekend and evening shifts may be available.

Knowledge, Skills, and Abilities:

• Strong command of written English.

• Ability to empathize and connect with customers.

• Adaptability to new processes and technologies.

• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and performance-based incentives.

• Work from the comfort of your home.

• Paid training and ongoing professional development.

• Growth opportunities within the company.

• Supportive and inclusive work environment.

Why Join Us?

At Fresher Jobs Hub, we believe in empowering individuals with little to no experience by providing them with opportunities to learn and grow. Our remote-friendly environment, coupled with comprehensive training, ensures that every employee feels confident and supported. Join a company that values dedication, teamwork, and innovation!

How to Apply:

Interested candidates can apply by submitting their application and resume via our official website. Shortlisted candidates will be contacted for an online assessment and interview.

Start your career today with Fresher Jobs Hub—no experience needed!