Job Summary

Fresher Jobs Hub is seeking motivated and tech-savvy fresh graduates to join our Remote IT Help Desk Support team. This role is designed for individuals passionate about IT, troubleshooting, and providing excellent customer support. As a Remote IT Help Desk Support specialist, you will assist clients by resolving technical issues, guiding them through troubleshooting steps, and ensuring smooth IT operations. This is a great opportunity to kickstart your career in IT while working from the comfort of your home.

Key Responsibilities

• Provide first-level technical support to customers via chat, email, and phone.

• Diagnose and troubleshoot hardware, software, and network issues.

• Escalate unresolved technical issues to higher-level support teams.

• Guide users through step-by-step troubleshooting instructions.

• Maintain accurate records of customer interactions and solutions provided.

• Assist in software installations, updates, and configurations.

• Ensure timely resolution of IT-related issues to maintain productivity.

• Follow company protocols and security guidelines while handling IT queries.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.

• Basic understanding of operating systems (Windows, macOS, Linux).

• Familiarity with networking concepts (IP addressing, DNS, DHCP, VPN).

• Strong troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to work independently and manage time effectively.

• Willingness to learn and adapt to new technologies.

Experience

• No prior work experience is required; fresh graduates are encouraged to apply.

• Any internships, projects, or coursework related to IT support will be an advantage.

Working Hours

• Flexible work shifts available (24/7 support team).

• Candidates may be required to work night shifts and weekends based on company requirements.

Knowledge, Skills, and Abilities

• Strong customer service orientation.

• Ability to remain calm under pressure while handling technical issues.

• Keen attention to detail and analytical thinking.

• Familiarity with remote troubleshooting tools and software.

• Understanding of cybersecurity best practices.

Benefits

• Competitive salary package for entry-level professionals.

• Remote work opportunity with a flexible schedule.

• Professional development and training programs.

• Career growth opportunities in IT support and related fields.

• Health and wellness benefits.

• Paid time off and holiday allowances.

Why Join Us?

• Gain hands-on experience in IT support and troubleshooting.

• Work in a dynamic and supportive environment.

• Opportunity to develop technical and customer service skills.

• Exposure to various IT tools and platforms.

• Be part of a growing global company that values employee development.

How to Apply

Interested candidates can apply by submitting their resume and a cover letter through our official website or via email us. Please mention Remote IT Help Desk Support - Fresher in the subject line. Shortlisted candidates will be contacted for an initial interview and assessment.

Kickstart your IT career with Fresher Jobs Hub – Apply Today!