Job Summary

We are seeking a friendly and professional Hotel Receptionist to join a prestigious hospitality establishment in Singapore. The ideal candidate will be responsible for ensuring a seamless guest experience from check-in to check-out, providing exceptional customer service, and managing front desk operations efficiently. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, this is the perfect opportunity for you!

Key Responsibilities

• Greet and welcome guests with warmth and professionalism upon arrival.

• Manage check-in and check-out processes efficiently.

• Handle guest inquiries, complaints, and requests promptly and courteously.

• Maintain up-to-date records of guest bookings, payments, and room availability.

• Process reservations via phone, email, and online booking platforms.

• Coordinate with housekeeping and other hotel departments to ensure seamless service.

• Provide guests with information about the hotel, local attractions, and services.

• Handle cash and credit card transactions accurately.

• Ensure the front desk is well-organized and presentable at all times.

• Adhere to hotel policies, security measures, and safety protocols.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in Hospitality Management is a plus.

• Previous experience in customer service or hospitality roles preferred.

• Proficiency in English; knowledge of additional languages is an advantage.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Professional demeanor with a customer-centric approach.

• Ability to work under pressure in a fast-paced environment.

• Proficiency in Microsoft Office and hotel management software (e.g., Opera, Fidelio).

Experience

• Entry-level candidates with a passion for hospitality are welcome to apply.

• 1-2 years of experience in a front desk or customer-facing role in the hospitality industry is preferred.

Working Hours

• Rotational shifts, including weekends and public holidays.

• Standard working hours: 8-12 hours per shift.

• Flexible scheduling based on hotel occupancy and operational needs.

Knowledge, Skills, and Abilities

• Strong problem-solving abilities and decision-making skills.

• Knowledge of local tourist attractions, transportation, and dining options.

• Ability to handle confidential information with discretion.

• A keen eye for detail and accuracy in guest record management.

• Patience and composure when dealing with challenging situations or guests.

Benefits

• Competitive salary and performance-based incentives.

• Career growth opportunities in the hospitality industry.

• Training and development programs.

• Employee discounts on hotel services and partner establishments.

• Paid time off and annual leave.

• Medical and health insurance coverage.

Why Join Us?

• Be part of a dynamic and multicultural work environment.

• Work with a reputable hospitality brand known for excellence.

• Gain valuable experience in guest relations and hotel operations.

• Opportunity to build a long-term career in the hotel and tourism industry.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter. Applications can be sent via email to us or through our online job portal.

Join us and become a part of a team that values hospitality, professionalism, and guest satisfaction!