Job Summary:

Fresher Jobs Hub is looking for dedicated and customer-oriented individuals to join our team as Voice Process Associates for our work-from-home call center operations. This is an excellent opportunity for freshers and experienced professionals who have excellent communication skills and want to grow in a customer service career. You will be responsible for handling inbound and outbound calls, resolving customer queries, and ensuring a seamless customer experience.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.

• Address customer inquiries, complaints, and service requests with patience and clarity.

• Provide accurate information regarding products and services.

• Maintain a positive, empathetic, and professional attitude toward customers.

• Follow communication guidelines and company policies.

• Keep records of customer interactions and update CRM systems as needed.

• Work collaboratively with team members to improve customer satisfaction.

• Adhere to defined targets, including call handling time, quality, and customer satisfaction scores.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English (Additional regional languages are a plus).

• Strong listening and problem-solving abilities.

• Ability to multitask and manage time effectively.

• Basic computer literacy, including proficiency in MS Office and CRM software.

• Customer-centric approach with the ability to handle difficult situations professionally.

• Freshers are welcome; prior experience in a call center or customer service role is a plus.

Experience:

• 0-2 years of experience in customer service, voice process, or telecalling roles.

Working Hours:

• Flexible shifts (Day/Night).

• 5 to 6 working days per week with rotational shifts.

• Work-from-home setup with adherence to company work schedule.

Knowledge, Skills, and Abilities:

• Strong understanding of customer service principles.

• Ability to work under pressure and meet performance metrics.

• Familiarity with telephonic etiquette and call handling procedures.

• Ability to learn and adapt to new software tools.

Benefits:

• Work-from-home flexibility.

• Competitive salary with performance-based incentives.

• Career growth opportunities and training programs.

• Health benefits and paid time off (as per company policy).

• Supportive and collaborative work environment.

Why Join Us?

• Be part of a growing organization with career advancement opportunities.

• Gain hands-on experience in a dynamic and fast-paced environment.

• Work from the comfort of your home while building a career in customer service.

• Training and mentorship programs to enhance your professional skills.

How to Apply:

Interested candidates can apply by sending their updated resume to us or visiting our career portal. Shortlisted candidates will be contacted for a virtual interview.

Join us and be a part of our dedicated customer service team!