Job Summary

Fresher Jobs Hub is seeking enthusiastic and customer-oriented Part-Time Call Center Agents to join our dynamic team. This role is perfect for individuals looking for flexible working hours, a steady income, and the opportunity to gain valuable experience in the customer service industry. As a Call Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service through phone calls, emails, and chats.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Make outbound calls for follow-ups, surveys, and promotions.
• Provide accurate and timely information regarding products, services, and policies.
• Resolve customer complaints and escalate complex issues to the appropriate department.
• Maintain customer records and update databases with necessary details.
• Meet daily and weekly performance targets, including call handling time and customer satisfaction.
• Work collaboratively with team members to improve customer service processes.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to think quickly under pressure.
• Basic computer skills and familiarity with CRM software or call center systems.
• Ability to handle a high volume of calls efficiently and professionally.
• Strong customer service orientation with a positive attitude.
• Ability to multitask and remain calm in a fast-paced environment.

Experience

• Previous experience in a call center or customer service role is a plus, but not mandatory.
• Freshers and students are encouraged to apply.
• Training will be provided for candidates with no prior experience.

Working Hours

• Flexible scheduling available (morning, afternoon, evening, or night shifts).
• Minimum commitment of 15-20 hours per week.
• Weekend and holiday shifts may be available for extra earnings.

Knowledge, Skills, and Abilities

• Strong active listening skills and attention to detail.
• Ability to work independently and as part of a team.
• Adaptability to different customer personalities and needs.
• Time management skills to handle multiple customer queries efficiently.
• Willingness to learn and adapt to new technologies and processes.

Benefits

• Competitive hourly pay with weekly payments.
• Performance-based bonuses and incentives.
• Work-from-home opportunities for eligible candidates.
• Career growth and advancement opportunities within the company.
• Paid training sessions to enhance customer service and communication skills.
• Employee discounts and referral bonuses.

Why Join Us?

• Be part of a supportive and friendly team.
• Gain hands-on experience in the customer service industry.
• Work in a flexible environment that accommodates your schedule.
• Receive regular training and professional development opportunities.
• Earn a stable income with weekly payments.

How to Apply

If you are interested in this opportunity, please submit your resume and a short cover letter explaining why you are a good fit for this role. Applications can be submitted through our website or via email us.

Start your journey with Fresher Jobs Hub today!