Job Summary

Fresher Jobs Hub is seeking a dedicated Customer Support Specialist to join our remote call center team. This role is ideal for individuals passionate about delivering outstanding customer service while working from home. As a Customer Support Specialist, you will be responsible for handling inbound and outbound calls, resolving customer inquiries, and ensuring customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat professionally.
• Provide accurate and timely information regarding products, services, and policies.
• Troubleshoot customer issues and escalate complex problems when necessary.
• Maintain detailed and accurate records of customer interactions.
• Ensure high levels of customer satisfaction by providing prompt resolutions.
• Work collaboratively with internal teams to improve customer service processes.
• Meet performance targets, including response times and customer satisfaction scores.
• Stay updated on company policies, products, and promotions.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to handle a high volume of customer interactions efficiently.
• Strong active listening and empathy skills.
• Basic technical proficiency, including familiarity with CRM systems and ticketing tools.
• Self-motivated with the ability to work independently.

Experience

• Prior experience in a customer support or call center role is preferred but not required.
• Freshers with excellent communication skills are encouraged to apply.
• Experience using CRM software is a plus.

Working Hours

• Flexible remote working schedule.
• Shifts may include evenings, weekends, and holidays, depending on business needs.

Knowledge, Skills, and Abilities

• Knowledge of call center procedures and best practices.
• Ability to manage stress and maintain professionalism in high-pressure situations.
• Strong organizational skills and attention to detail.
• Ability to adapt to new technologies and workflows.

Benefits

• Competitive salary with performance-based incentives.
• Flexible work-from-home opportunity.
• Paid training and career development programs.
• Health and wellness benefits (subject to location and company policies).
• Growth opportunities within the company.

Why Join Us?

• Work from the comfort of your home with a reputable organization.
• Gain valuable experience in customer support and career advancement.
• Supportive and inclusive work culture.
• Opportunities for skill development and professional growth.

How to Apply

Interested candidates can apply by submitting their resume and a cover letter via our official website or email. Shortlisted applicants will be contacted for an interview.

We look forward to welcoming you to our team!