Job Summary:

Fresher Jobs Hub is seeking enthusiastic and customer-oriented individuals to join our growing team as Call Center Chat Support Representatives. This is an entry-level work-from-home opportunity designed for candidates looking to gain experience in customer service while enjoying the flexibility of remote work. As a Chat Support Representative, you will handle customer inquiries, provide support, and ensure customer satisfaction through online chat platforms.

Key Responsibilities:

• Respond promptly to customer inquiries via live chat and email.

• Provide accurate, valid, and complete information about products and services.

• Resolve customer complaints efficiently and professionally.

• Escalate complex issues to the appropriate department as needed.

• Maintain a high level of professionalism and empathy in all customer interactions.

• Follow company guidelines and standard operating procedures to ensure quality service.

• Document customer interactions, feedback, and complaints for process improvement.

• Collaborate with other team members to improve customer experience and operational efficiency.

Required Skills and Qualifications:

• Excellent written communication skills with a strong command of English.

• Ability to type at least 35-40 words per minute with high accuracy.

• Strong problem-solving skills and attention to detail.

• Basic computer literacy and familiarity with chat support tools.

• Positive attitude and ability to work under pressure.

• Ability to multitask and manage time effectively.

• No prior experience required; training will be provided.

Experience:

• No prior experience necessary; freshers and recent graduates are encouraged to apply.

• Previous experience in customer service, call centers, or chat support is a plus but not mandatory.

Working Hours:

• Flexible shifts available (Full-time & Part-time options).

• 24/7 shift coverage with rotational shifts, including weekends and holidays.

Knowledge, Skills, and Abilities:

• Customer service orientation with a passion for helping people.

• Basic knowledge of online customer service platforms.

• Ability to learn quickly and adapt to changing business needs.

• Strong organizational skills and ability to meet deadlines.

Benefits:

• Work-from-home opportunity with flexible work hours.

• Competitive salary and performance-based incentives.

• Paid training and career development opportunities.

• Health and wellness benefits (for full-time employees).

• Opportunity to work with a diverse and inclusive team.

Why Join Us?

• Start your career in a dynamic and growing industry.

• Gain valuable experience in customer service and communication.

• Enjoy work-life balance with remote work flexibility.

• Be part of a supportive and positive work environment.

How to Apply:

If you are excited to kickstart your career as a Call Center Chat Support Representative, we would love to hear from you! Click the Apply Now button or send your resume to us with the subject line Chat Support Representative Application.

Join us today and become a key part of our customer support team!