Job Summary

Fresher Jobs Hub is seeking a highly motivated and detail-oriented Remote Email Support Executive for an entry-level position. This is an excellent opportunity for recent graduates or individuals looking to launch their career in customer service and support. You will play a crucial role in ensuring customer satisfaction by providing prompt, professional, and accurate responses to customer inquiries via email. As part of our remote team, you will be empowered to work from the comfort of your home while collaborating with a supportive and dynamic virtual team.

Key Responsibilities

• Respond to customer queries via email in a timely and professional manner.
• Resolve customer issues by providing accurate information and appropriate solutions.
• Escalate complex issues to senior team members when necessary.
• Maintain and update customer records within our CRM system.
• Follow standard procedures for proper escalation of unresolved issues.
• Identify and communicate recurring customer concerns to the relevant departments for process improvement.
• Contribute to team success by meeting individual and team performance targets.

Required Skills and Qualifications

• Strong written communication skills with attention to detail.
• Ability to multitask and manage time effectively in a remote work environment.
• Basic computer literacy and familiarity with email platforms (e.g., Gmail, Outlook).
• Customer-focused mindset with a positive and proactive attitude.
• Strong problem-solving skills and a willingness to learn.

Experience

• No prior experience required; freshers and recent graduates are encouraged to apply.
• Any prior customer service or support experience (internships or part-time roles) will be considered a plus.

Working Hours

• Full-time position: 40 hours per week.
• Flexible working schedule within business hours (Monday to Friday).
• Occasional weekend availability may be required based on business needs.

Knowledge, Skills, and Abilities

• Basic knowledge of customer service principles and practices.
• Familiarity with CRM software is a plus, but not mandatory (training will be provided).
• Ability to adapt quickly to new tools, technologies, and processes.
• High level of integrity, reliability, and professionalism when handling customer information.

Benefits

• Remote work flexibility – work from anywhere.
• Competitive entry-level salary.
• Paid training and onboarding.
• Career progression opportunities within the organization.
• Supportive and collaborative virtual team environment.
• Work-life balance with flexible scheduling.
• Access to wellness and professional development resources.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we are dedicated to fostering an inclusive and welcoming environment where talent is recognized and nurtured. As a company that values growth, innovation, and teamwork, we provide the resources and opportunities to help you kick-start your career in the customer support industry. Join us to gain valuable experience, enhance your skills, and contribute to a growing organization that cares about your professional journey.

How to Apply

If you are eager to start your career and believe you are a great fit for this role, we would love to hear from you!
Please submit your resume along with a brief cover letter outlining your motivation and suitability for the role to us.

Only shortlisted candidates will be contacted for the next steps.