Job Summary

Fresher Jobs Hub is seeking enthusiastic and customer-oriented individuals to join our growing team as Online Chat Support Representatives. In this remote role, you will be the first point of contact for our valued customers, providing prompt, helpful, and friendly assistance via live chat. This position is designed for entry-level candidates and requires no prior experience. We provide all necessary training to ensure your success in supporting customers effectively and professionally.

Key Responsibilities

• Respond to customer inquiries via live chat in a timely and courteous manner.
• Assist customers by resolving product-related questions, concerns, and troubleshooting issues.
• Maintain accurate customer records and document interactions in the system.
• Escalate complex issues to senior team members or other relevant departments.
• Deliver an exceptional customer experience while maintaining a positive brand image.
• Collaborate with team members and supervisors to continuously improve support processes.
• Stay updated with company policies, products, and services to provide accurate information.

Required Skills and Qualifications

• Excellent written communication skills with a strong command of the English language.
• Ability to handle multiple chat conversations simultaneously while maintaining high-quality service.
• Basic computer literacy and familiarity with using online platforms and tools.
• Strong problem-solving abilities and a customer-centric attitude.
• Self-motivated and able to work independently in a remote environment.

Experience

• No prior experience required.
• Freshers and recent graduates are strongly encouraged to apply.
• Training will be provided to ensure you are fully equipped to perform your duties effectively.

Working Hours

• Flexible shifts available, including full-time and part-time options.
• Opportunities to work on weekdays, weekends, or evenings depending on your availability.
• Remote work from the comfort of your home.

Knowledge, Skills, and Abilities

• Knowledge of basic customer service principles and practices is a plus.
• Ability to manage time effectively and meet performance targets.
• Adaptable and open to learning new tools and technologies.
• Strong interpersonal skills and a passion for helping others.
• High attention to detail and the ability to remain calm under pressure.

Benefits

• Competitive entry-level salary.
• Fully remote/work-from-home opportunity.
• Comprehensive training and continuous professional development.
• Flexible scheduling to suit your personal needs.
• Performance-based incentives and bonuses.
• Access to internal job postings for career advancement within the organization.
• Supportive team culture and mentorship programs.

Why Join Fresher Jobs Hub

At Fresher Jobs Hub, we believe in providing opportunities for everyone, regardless of experience. We are committed to creating a supportive and inclusive work environment where fresh talent can thrive and grow. Join us and kickstart your career in the customer support industry, while enjoying flexibility, work-life balance, and the chance to make a real difference in the customer experience journey.

How to Apply

If you are ready to begin your career journey with us, submit your application today!
Please send your updated resume and a brief cover letter highlighting your interest in the position to us.

We look forward to welcoming you to the team!