Job Summary

Fresher Jobs Hub is seeking highly motivated and customer-oriented individuals to join our team as Part-Time Customer Support Executives. This is an immediate hiring opportunity for dynamic professionals looking to build their careers in customer service. The role is focused on delivering exceptional support and solutions to our valued customers via multiple communication channels. Whether you are a fresher or someone looking to re-enter the workforce, this is your chance to work in a flexible, growth-driven environment.

Key Responsibilities

• Handle customer queries and resolve issues via phone, email, or chat in a timely and professional manner.
• Provide accurate, valid, and complete information by using the right tools and methods.
• Identify customer needs and assist in finding the best solution.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain a high level of customer satisfaction by providing a positive customer experience.
• Keep records of customer interactions, process customer accounts, and file documents as needed.
• Work collaboratively with other departments to enhance overall customer service performance.
• Meet individual and team KPIs and performance metrics.

Required Skills and Qualifications

• Strong communication skills in English (both verbal and written).
• Ability to multitask, prioritize, and manage time effectively.
• Good interpersonal and problem-solving skills.
• Basic computer literacy and familiarity with customer service tools and CRM systems.
• Ability to work independently as well as part of a team.
• Positive attitude and willingness to learn.

Experience

• No prior experience required – freshers are welcome to apply.
• Previous customer service or call center experience will be considered an advantage.

Working Hours

• Part-time position with flexible shifts.
• Shifts may include weekends and evenings depending on business needs.
• Minimum commitment of 20-25 hours per week.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.
• Adaptability to changing work environments and customer demands.
• Strong attention to detail and accuracy.
• Ability to stay calm under pressure and handle challenging situations professionally.
• Tech-savvy with the ability to quickly learn new systems and processes.

Benefits

• Competitive hourly pay.
• Flexible working hours.
• Work-from-home option available.
• Comprehensive training provided.
• Opportunity to gain professional experience with a fast-growing organization.
• Career advancement opportunities.
• Supportive and inclusive work culture.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we believe in creating opportunities for everyone. Whether you are a recent graduate, a student looking for part-time work, or someone seeking to re-enter the workforce, we offer a platform for growth and learning. Join a team that values your contribution, encourages your development, and supports your career aspirations.

How to Apply

If you are ready to take on a customer-centric role and grow your career with us, we would love to hear from you. Please send your updated resume along with a brief cover letter to us with the subject line Application for Part-Time Customer Support Executive.