Job Summary

Fresher Jobs Hub is seeking enthusiastic and customer-focused Call Center Support Executives to join our dynamic customer service team. As a key member of our frontline support staff, you will be responsible for handling incoming and outgoing calls, providing exceptional service, and ensuring customer satisfaction. This is an excellent opportunity for freshers and entry-level candidates looking to grow their career in a fast-paced and rewarding environment.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Address customer queries, provide product/service information, and resolve issues promptly.
• Follow up with customers to ensure their concerns are fully addressed and they are satisfied with the service.
• Maintain accurate records of customer interactions and update the CRM system accordingly.
• Meet individual and team performance targets, including call handling time and customer satisfaction scores.
• Collaborate with team members and other departments to continuously improve the customer experience.
• Escalate unresolved issues to the appropriate departments or supervisors.

Required Skills and Qualifications

• Strong verbal communication skills in English (additional regional language proficiency is a plus).
• Basic computer literacy, including familiarity with MS Office and CRM tools.
• Ability to work well under pressure and handle difficult customer situations with empathy and professionalism.
• Excellent listening and problem-solving skills.
• Strong work ethic and a positive attitude.

Experience

• No prior experience required – freshers are highly encouraged to apply.
• Previous experience in customer service, call centers, or related fields will be an advantage but is not mandatory.

Working Hours

• Flexible working schedules available:
  • Morning Shift: 9:00 AM – 5:00 PM
  • Evening Shift: 2:00 PM – 10:00 PM
• Monday to Saturday, with Sunday as a weekly off.

Knowledge, Skills, and Abilities

• Understanding of customer service principles and practices.
• Ability to multitask and manage time effectively.
• Strong interpersonal skills and team-oriented mindset.
• Adaptability to changing processes and customer needs.
• Willingness to learn and take feedback constructively.

Benefits

• Competitive entry-level salary with performance-based incentives.
• Paid training and continuous learning opportunities.
• Career growth and advancement opportunities within the company.
• Employee engagement programs and rewards.
• Supportive and inclusive work environment.
• Health and wellness benefits (where applicable).

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we are passionate about helping individuals launch their professional careers in customer service. We offer a supportive workplace that values growth, diversity, and development. As part of our team, you will gain practical experience, develop essential skills, and be part of a company that invests in your success. Whether you are starting your career or looking for a fresh opportunity, Fresher Jobs Hub is the right place for you.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter outlining their interest in the role.
Apply now via email us or through our online portal. Shortlisted candidates will be contacted for an initial phone interview.