Job Summary

Fresher Jobs Hub is seeking a dedicated and customer-focused Technical Support Executive to join our dynamic team. This is a part-time, remote opportunity ideal for individuals passionate about technology and problem-solving. In this role, you will be the first point of contact for customers requiring technical assistance, helping them resolve issues efficiently and delivering an exceptional support experience. If you are looking for a flexible work-from-home role with growth opportunities, we encourage you to apply.

Key Responsibilities

• Provide prompt and effective technical support via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Escalate complex technical issues to relevant teams when necessary.
• Document customer interactions and solutions clearly and accurately.
• Ensure customer satisfaction by delivering excellent service and support.
• Follow up with clients to ensure full resolution of issues.
• Assist in creating and updating technical documentation and FAQs.
• Stay updated with product knowledge and technological advancements.

Required Skills and Qualifications

• Strong verbal and written communication skills.
• Solid understanding of computer systems, mobile devices, and other tech products.
• Basic knowledge of troubleshooting techniques and remote assistance tools.
• Customer-oriented attitude with a proactive and empathetic approach.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in English; additional languages are a plus.

Experience

• 0-2 years of experience in a technical support, help desk, or customer service role.
• Fresh graduates or final-year students are encouraged to apply.
• Prior remote work experience is advantageous but not mandatory.

Working Hours

• Part-time: 20-25 hours per week.
• Flexible shifts available, including evenings and weekends.
• Work-from-home arrangement.

Knowledge, Skills, and Abilities

• Basic understanding of operating systems (Windows, macOS, Linux).
• Familiarity with CRM systems and remote desktop applications.
• Strong analytical and problem-solving abilities.
• Patience and ability to handle challenging customer interactions.
• Self-motivated with the capacity to work independently in a remote setting.

Benefits

• Competitive hourly pay.
• Work-from-home flexibility.
• Opportunity for full-time conversion based on performance.
• Ongoing training and development programs.
• Supportive and collaborative remote team environment.
• Career growth and advancement opportunities.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we are committed to nurturing young talent and providing them with the tools to succeed in the fast-paced world of tech support. Our inclusive, remote-first culture allows you to balance work with your personal commitments while gaining valuable experience in the technology sector. Join us and be part of a team that values innovation, customer satisfaction, and continuous learning.

How to Apply

If you are ready to kickstart your career in technical support, we would love to hear from you! Please send your updated CV and a brief cover letter to us with the subject line: Application for Technical Support Executive - Part-Time (Remote).