Job Summary

We are seeking a friendly, professional, and customer-focused Hotel Receptionist to join a leading hospitality team in Singapore. As the first point of contact for our esteemed guests, you will play a vital role in ensuring a positive guest experience by providing exceptional front desk services. The ideal candidate will be enthusiastic, attentive to detail, and passionate about the hospitality industry.

Key Responsibilities

• Greet and welcome guests as they arrive at the hotel in a warm and courteous manner.
• Manage guest check-in and check-out processes efficiently using the hotels management system.
• Handle reservations, room assignments, and special guest requests with professionalism and care.
• Provide accurate information regarding hotel services, room rates, and local attractions.
• Answer and direct incoming calls and respond promptly to emails and inquiries.
• Handle guest complaints diplomatically and escalate issues when necessary.
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless service delivery.
• Maintain the reception areas cleanliness and ensure a welcoming environment.
• Perform administrative duties such as preparing reports, managing cash and credit transactions, and updating guest records.

Required Skills and Qualifications

• Minimum high school diploma or equivalent.
• Proficiency in English; additional languages (Mandarin, Malay, or Tamil) are an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Basic computer skills and familiarity with front desk operations or Property Management Systems (PMS).

Experience

• Fresh graduates are welcome to apply.
• Prior experience in customer service, front desk, or the hospitality industry will be an added advantage but is not mandatory.

Working Hours

• Rotational shifts, including weekends and public holidays.
• Standard shift: 8 to 10 hours per day (flexible with morning, afternoon, and night shifts depending on hotel requirements).

Knowledge, Skills, and Abilities

• Knowledge of hotel procedures and customer service standards.
• A proactive approach with the ability to identify and solve problems effectively.
• Ability to maintain a professional demeanor and a polished appearance at all times.
• A positive and service-oriented attitude with a passion for delivering memorable guest experiences.

Benefits

• Competitive salary package.
• Performance-based incentives.
• Accommodation and meals provided (depending on hotel policy).
• Paid annual leave, sick leave, and public holidays.
• Opportunities for training and career progression within the hospitality industry.
• Staff discounts on hotel stays, dining, and services.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we are dedicated to connecting fresh talent with premium opportunities in the dynamic hospitality sector. We believe in nurturing individuals who are passionate about delivering world-class service. This is your chance to kick-start your career in one of Singapores thriving hotel environments where you will gain invaluable experience, skills, and professional growth.

How to Apply

If you are excited about providing exceptional guest experiences and are ready to embark on a rewarding career in hospitality, we would love to hear from you!
Please submit your updated resume and a brief cover letter via our careers page or email us directly us. Only shortlisted candidates will be contacted.