Job Summary:

At Cigna, a global leader in health services, we are committed to improving the health, well-being, and peace of mind of those we serve. We are looking for a dedicated and customer-focused Customer Service Representative to join our dynamic remote team. As a key member of our service team, you will be the voice of Cigna, responsible for delivering exceptional service and support to our valued customers, helping them navigate their health care plans, benefits, and services. You will be empowered to resolve inquiries, solve complex issues, and provide guidance with empathy and efficiency.

Key Responsibilities:

• Handle inbound calls from customers regarding their health care plans, benefits, coverage, and claims.
• Provide accurate and complete information while ensuring first-call resolution.
• Assist customers in navigating Cignas online portals and tools.
• Investigate and resolve member complaints and service issues with a customer-first attitude.
• Collaborate with internal departments to escalate and resolve complex inquiries.
• Maintain detailed records of customer interactions and transactions in CRM systems.
• Meet or exceed individual performance metrics related to customer satisfaction, call handling, and service quality.
• Participate in continuous learning and professional development programs provided by Cigna.

Required Skills and Qualifications:

• High school diploma or equivalent; additional education is a plus.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and critical-thinking abilities.
• Ability to handle high-pressure situations with patience and professionalism.
• Proficiency in using computer systems, including CRM tools and Microsoft Office Suite.
• Strong attention to detail and organizational skills.

Experience:

• 1-3 years of experience in a customer service role, preferably within the healthcare, insurance, or financial services sectors.
• Previous experience working in a remote or virtual environment is highly desirable.
• Experience handling sensitive and confidential information in compliance with HIPAA or similar regulations is a plus.

Working Hours:

• Full-time, 40 hours per week.
• Flexibility to work a schedule that may include evenings, weekends, and holidays depending on business needs.
• Must be available to work within a set time zone, with the potential for shift rotations.

Knowledge, Skills, and Abilities:

• Knowledge of healthcare insurance terminology and processes is an advantage.
• Ability to quickly learn and adapt to new systems and processes.
• High level of emotional intelligence and active listening skills.
• Strong multitasking capabilities to manage various customer requests simultaneously.
• Self-motivated with the ability to work independently and as part of a virtual team.

Benefits:

• Competitive base salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance packages.
• 401(k) plan with company match.
• Paid time off, holidays, and volunteer days.
• Tuition reimbursement and continuous learning opportunities.
• Employee Assistance Program (EAP) and wellness resources.
• Discounts on Cigna products and services.

Why Join Cigna?

At Cigna, we are more than a health service company—we are a team committed to helping people live healthier, more secure lives. You will be joining a collaborative, purpose-driven culture where your voice matters, and your contributions make a real impact. We believe in investing in our employees growth and well-being, offering supportive leadership, robust development programs, and the flexibility of remote work. Join us to make a difference in the lives of millions while advancing your career in a globally respected organization.

How to Apply:

Ready to make a positive impact? Submit your application through Cignas official careers page at Cigna Careers or apply via the job posting link. Be sure to include your updated resume and a brief cover letter outlining your interest in the Customer Service Representative role.