Job Summary

At Cigna Healthcare, we are committed to improving the health, well-being, and peace of mind of those we serve. As a Customer Support Associate, you will be the first point of contact for our customers, playing a crucial role in delivering an exceptional service experience. Working remotely, you will assist clients with their health insurance inquiries, resolve issues, and ensure that each customer feels supported and valued. If you are a compassionate and solution-oriented individual, this role offers you the opportunity to make a real impact on peoples lives from the comfort of your home.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information regarding healthcare plans, claims, benefits, and services.
• Troubleshoot and resolve customer issues efficiently and empathetically.
• Maintain up-to-date knowledge of Cignas products, policies, and procedures.
• Document customer interactions and follow up on outstanding issues as needed.
• Collaborate with internal teams to resolve complex customer cases.
• Meet or exceed key performance metrics such as customer satisfaction, response time, and issue resolution rate.
• Adhere to confidentiality and compliance regulations, including HIPAA.

Required Skills and Qualifications

• High school diploma or equivalent required; Associates or Bachelors degree is a plus.
• Strong verbal and written communication skills.
• Ability to navigate multiple computer systems and applications simultaneously.
• Exceptional problem-solving and critical-thinking abilities.
• Ability to remain calm and professional in a fast-paced, high-volume environment.
• A customer-first attitude with a passion for helping others.

Experience

• Minimum of 1-2 years of experience in customer service, preferably within the healthcare or insurance industry.
• Experience working in a remote or call center environment is highly desirable.

Working Hours

• Full-time, 40 hours per week.
• Flexibility to work shifts between 8:00 AM – 8:00 PM EST, Monday through Friday.
• Occasional weekend or holiday coverage may be required based on business needs.

Knowledge, Skills, and Abilities

• Knowledge of health insurance terminology and processes is an advantage.
• Proficiency with CRM tools and Microsoft Office Suite (Word, Excel, Outlook).
• Strong multitasking and organizational skills.
• Ability to work independently while contributing to a collaborative team environment.
• Attention to detail and a commitment to accuracy.

Benefits

• Competitive base salary.
• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and paid holidays.
• 401(k) with company match.
• Tuition reimbursement and continuous learning opportunities.
• Employee wellness programs and Employee Assistance Program (EAP).
• Discounts on Cigna products and services.

Why Join Cigna Healthcare?

At Cigna, you will be part of a global health service company that puts people at the center of everything we do. We foster an inclusive and supportive work culture where you can thrive both professionally and personally. By joining us, you will contribute to a meaningful mission of making healthcare more affordable, predictable, and simple for millions of people. We value innovation, integrity, and customer obsession, and we are looking for individuals who share these values.

How to Apply

If you are ready to take the next step in your career and join a dynamic and purpose-driven team, we would love to hear from you!
Please submit your application online via Cignas official careers page including your updated resume and a brief cover letter outlining your suitability for the role.