Job Summary:

At Cigna, we are dedicated to improving the health, well-being, and peace of mind of those we serve. We are currently seeking a highly motivated and customer-focused Call Center Representative to join our dynamic customer service team. In this full-time role, you will be the first point of contact for our valued members, providing them with guidance, support, and solutions related to their healthcare needs. You will work in a fast-paced, high-volume environment where you will deliver top-tier service and contribute to building customer loyalty and trust.

Key Responsibilities:

• Serve as the primary contact for Cigna customers via phone, responding to inquiries related to health insurance policies, benefits, claims, and services.
• Resolve customer issues efficiently while providing accurate information and support, ensuring a high level of customer satisfaction.
• Document all interactions and transactions in our system with precision and attention to detail.
• Collaborate with internal departments to escalate and follow through on complex customer issues.
• Meet and exceed individual and team performance metrics including call quality, customer satisfaction, and productivity targets.
• Continuously update your knowledge of Cignas products, services, policies, and procedures to provide current and comprehensive assistance to customers.
• Handle sensitive information confidentially and adhere to all compliance and regulatory guidelines.

Required Skills and Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service, healthcare, or related fields are a plus.
• Strong verbal and written communication skills with the ability to actively listen and convey information clearly and effectively.
• Proven problem-solving and conflict resolution abilities.
• Ability to multitask in a fast-paced, high-pressure environment while maintaining accuracy.
• Basic computer literacy and proficiency with Microsoft Office Suite and call center software systems.
• High level of empathy, patience, and professionalism when dealing with customers.

Experience:

• Minimum of 1-2 years of customer service experience, preferably within a call center environment.
• Previous experience in the healthcare or insurance industry is highly desirable.

Working Hours:

• This is a full-time role, requiring a commitment of 40 hours per week.
• Shifts may vary, with availability needed for morning, afternoon, evening, and occasional weekend shifts to accommodate customer needs.
• Overtime opportunities may be available during peak periods.

Knowledge, Skills, and Abilities:

• In-depth understanding of customer service principles and practices.
• Familiarity with healthcare terminology, insurance claims processing, and HIPAA regulations is advantageous.
• Strong interpersonal skills with the ability to build rapport and trust with customers.
• Adaptable and resilient, capable of navigating changing workflows and customer demands.
• Detail-oriented with excellent organizational and time-management abilities.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (vacation, sick days, and holidays).
• Employee wellness programs and resources.
• Tuition reimbursement and career development opportunities.
• Employee discounts and special offers on Cigna products and services.

Why Join Cigna:

Joining Cigna means becoming part of a global health services organization that is committed to transforming healthcare and making a meaningful impact on peoples lives. At Cigna, we value diversity, innovation, and a collaborative spirit. You will work alongside passionate professionals who are dedicated to delivering exceptional customer experiences while advancing your own career in an inclusive and supportive environment.

How to Apply:

If you are ready to be part of a purpose-driven organization where your contributions matter, we encourage you to apply today. Please submit your updated resume and cover letter through our official careers page or apply directly via the link provided in this job posting.