Job Summary

At Cigna, we are dedicated to improving the health, well-being, and peace of mind of those we serve. As a Remote Healthcare Customer Service Agent, you will be the first point of contact for our valued members and healthcare providers. You will play a vital role in delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information about healthcare plans, benefits, and services. This is an excellent opportunity to make a meaningful impact on peoples lives while building a rewarding career with a global leader in healthcare.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from customers, healthcare providers, and internal teams regarding healthcare benefits, claims, and policies.
• Provide accurate information on Cignas healthcare plans, coverage, and claim statuses.
• Resolve customer issues efficiently and empathetically while adhering to company policies and compliance regulations.
• Document all customer interactions and resolutions clearly and thoroughly in the system.
• Collaborate with cross-functional teams to ensure seamless customer support.
• Identify opportunities to improve customer satisfaction and suggest process enhancements.
• Maintain confidentiality and adhere to HIPAA guidelines and other regulatory requirements.
• Meet or exceed individual and team performance metrics, including service levels, quality assurance scores, and customer satisfaction ratings.

Required Skills and Qualifications

• High school diploma or equivalent; college degree preferred.
• Strong verbal and written communication skills with a customer-first mindset.
• Ability to handle complex and sensitive situations with professionalism and empathy.
• Proficient in multitasking while managing high call volumes in a fast-paced environment.
• Basic proficiency in Microsoft Office Suite and CRM software.
• Comfortable working independently and remotely with minimal supervision.

Experience

• Minimum of 1-2 years of customer service experience, preferably in a healthcare, insurance, or call center environment.
• Prior experience handling sensitive information and working within regulated industries is a plus.
• Experience working remotely or in a virtual team environment is desirable.

Working Hours

• Full-time, 40 hours per week.
• Shifts may vary based on business needs and may include evenings, weekends, and holidays.
• Flexibility to work different schedules to accommodate time zone differences and peak periods.

Knowledge, Skills, and Abilities

• In-depth knowledge of health insurance terminology and processes is advantageous.
• Strong analytical and problem-solving skills.
• Ability to manage stress and maintain composure under pressure.
• Strong attention to detail and commitment to accuracy.
• Ability to build rapport quickly and provide a positive customer experience.
• Familiarity with HIPAA and healthcare industry compliance standards.

Benefits

• Competitive base salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance from day one.
• 401(k) plan with company match.
• Generous paid time off (PTO) and holiday pay.
• Tuition reimbursement and professional development programs.
• Employee wellness programs and resources.
• Work-from-home equipment and technology support.

Why Join Cigna

At Cigna, you will be part of a purpose-driven organization that empowers you to make a difference. We are passionate about fostering a culture of diversity, equity, and inclusion where every voice is valued. We invest in your professional growth and offer opportunities to advance your career in the dynamic healthcare industry. Join us in helping people live healthier, more secure lives—while enjoying a flexible remote work environment.

How to Apply

If you are ready to join a collaborative team dedicated to customer care and improving lives, we encourage you to apply today. Please submit your application through the official Cigna Careers page and complete the online assessment to be considered.