Job Summary

Cigna, a global health services leader dedicated to improving the health, well-being, and peace of mind of those we serve, is looking for a highly motivated and customer-focused Claims & Billing Customer Support Representative to join our remote team. In this role, you will be the first point of contact for our valued customers, assisting them with inquiries related to claims, billing, and account management. Your ability to empathize, problem-solve, and communicate effectively will contribute directly to customer satisfaction and retention.

Key Responsibilities

• Respond promptly to customer inquiries regarding claims and billing via phone, email, and live chat.
• Investigate and resolve customer concerns related to billing discrepancies, claim denials, and payment processing.
• Educate customers on their policy benefits, coverage details, and claim status in a clear and concise manner.
• Collaborate with internal teams such as Claims Processing, Provider Relations, and Underwriting to address customer issues and ensure resolution.
• Accurately document all interactions and resolutions in customer management systems.
• Adhere to company policies, compliance regulations, and confidentiality protocols while handling sensitive customer information.
• Proactively identify opportunities to enhance the customer experience and recommend process improvements.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using customer relationship management (CRM) tools and standard office software (Microsoft Office Suite).
• High level of professionalism and empathy when dealing with customers.
• Ability to work independently while staying connected to a virtual team.

Experience

• Minimum of 2 years of customer service experience, preferably within the healthcare, insurance, or financial services sectors.
• Experience handling billing or claims-related inquiries is highly desirable.
• Previous remote work experience is an advantage but not required.

Working Hours

• Full-time, 40 hours per week.
• Flexible scheduling available, including evening and weekend shifts to accommodate business needs.
• This is a fully remote/work-from-home position.

Knowledge, Skills, and Abilities

• In-depth understanding of healthcare insurance processes, including claims and billing.
• Familiarity with HIPAA regulations and data privacy best practices.
• Strong attention to detail and accuracy when reviewing customer accounts and processing information.
• Resilience and the ability to stay calm under pressure while handling a high volume of inquiries.
• A customer-centric mindset with a commitment to delivering exceptional service.

Benefits

• Competitive base salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO), holidays, and wellness days.
• Tuition reimbursement and professional development programs.
• Employee Assistance Program (EAP) and mental health support.
• Home office equipment allowance for remote work.

Why Join Cigna?

At Cigna, we are committed to building a diverse, inclusive, and supportive culture where every team member feels valued and empowered. You will have the opportunity to grow your career with a company that prioritizes health and well-being, both for its employees and the millions of customers we serve. Joining Cigna means making a difference in peoples lives every single day, while enjoying a flexible work-from-home setup and excellent benefits.

How to Apply

If you are passionate about helping others and thrive in a dynamic, customer-focused environment, we encourage you to apply today! Please submit your application, including your resume and a brief cover letter, via Cignas careers page or click Apply Now on this posting.