Job Summary:

As a Patient Support Specialist at Cigna, you will play a crucial role in providing world-class customer service and support to our patients. You will be the first point of contact, responsible for delivering compassionate, prompt, and effective solutions to patients needs. Your role is pivotal in ensuring a seamless and positive experience for all our clients, helping them navigate healthcare solutions with confidence and ease. You will work within a dynamic team environment dedicated to improving health outcomes and enhancing the customer journey.

Key Responsibilities:

• Serve as the primary point of contact for patients and healthcare providers, delivering exceptional customer service via phone, email, and other communication channels.
• Assist patients with inquiries related to medical coverage, claims, pharmacy support programs, and benefits.
• Guide patients through complex healthcare processes with empathy and professionalism.
• Coordinate with internal teams to resolve patient concerns efficiently and ensure follow-up communication.
• Maintain accurate documentation of all patient interactions in compliance with Cignas policies and regulatory requirements.
• Provide education to patients regarding available services and healthcare resources to support their treatment journey.
• Identify and escalate any critical issues to appropriate departments while maintaining ownership of the resolution process.
• Contribute to the continuous improvement of customer service procedures and workflows.

Required Skills and Qualifications:

• Strong verbal and written communication skills with a focus on active listening and empathy.
• Proven ability to multitask and manage time effectively in a fast-paced environment.
• Excellent problem-solving skills with a customer-first mindset.
• High attention to detail and strong organizational capabilities.
• Ability to work collaboratively within a team and independently when needed.
• Comfortable working with CRM tools, call center technology, and Microsoft Office Suite.

Experience:

• Minimum of 2 years of experience in customer service, patient support, or a call center environment, preferably within the healthcare or insurance industry.
• Experience working with healthcare benefit programs, pharmacy services, or patient advocacy services is highly desirable.

Working Hours:

• Full-time position, 40 hours per week.
• Flexible scheduling with shifts between 8:00 AM and 8:00 PM (local time), Monday through Friday.
• Occasional weekend or holiday coverage may be required depending on patient needs.

Knowledge, Skills, and Abilities:

• In-depth knowledge of healthcare industry practices, terminology, and patient support protocols.
• Familiarity with HIPAA regulations and patient confidentiality standards.
• Ability to adapt to evolving procedures and handle sensitive situations with discretion.
• Strong interpersonal skills with a passion for delivering outstanding patient care.
• A proactive approach to continuous learning and development.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off (PTO) and paid holidays.
• 401(k) plan with company match.
• Tuition reimbursement and professional development opportunities.
• Employee wellness programs and access to mental health support.
• Inclusive and collaborative work culture with career advancement potential.

Why Join Cigna:

At Cigna, we are dedicated to transforming health services and making healthcare more accessible and affordable for everyone. You will join a diverse and mission-driven organization where your contributions directly impact patients lives. We foster a culture of integrity, innovation, and growth, and we are committed to supporting our employees both professionally and personally. Be part of a team where your voice matters, and your work creates meaningful change.

How to Apply:

Interested candidates are encouraged to apply directly through the Cigna careers portal or submit your updated resume and a brief cover letter to our recruitment team. We look forward to welcoming you to the Cigna family!