Job Summary

Hospital Jobs is seeking a dedicated and proactive Remote Evening Chat Support Specialist to join our growing team. In this role, you will be the first point of contact for our clients and candidates, providing exceptional support and service exclusively via live chat. You will play a key role in ensuring a smooth and helpful experience for users navigating our healthcare job platform. This position is fully remote and focuses solely on chat support—no phone calls required.

Key Responsibilities

• Provide real-time assistance to clients and job seekers through live chat channels.
• Address inquiries regarding job postings, application processes, account issues, and general support topics.
• Collaborate with internal teams such as technical support and account management to resolve complex queries.
• Accurately document all customer interactions and escalate issues when necessary.
• Maintain up-to-date knowledge of company services, platform updates, and healthcare industry trends.
• Consistently meet or exceed key performance indicators (KPIs) including response time, resolution rate, and customer satisfaction scores.
• Manage multiple conversations simultaneously with efficiency and professionalism.
• Uphold Hospital Jobs tone and commitment to outstanding customer experience in every interaction.

Required Skills and Qualifications

• Exceptional written communication skills with the ability to adapt tone based on the situation.
• Strong multitasking abilities and comfort working in a fast-paced, remote environment.
• Proficiency in using chat platforms, CRM systems, and common office software (e.g., Google Workspace, Microsoft Office).
• A customer-first mindset with a strong sense of empathy, patience, and attention to detail.
• Ability to follow standard operating procedures and troubleshoot effectively.

Experience

• Minimum of 1-2 years of experience in a customer support role, preferably in live chat support.
• Previous experience in the healthcare, recruitment, or technology sectors is a plus, but not mandatory.
• Prior remote work experience is highly desirable.

Working Hours

• Evening shifts from 4 PM to 12 AM (your local time zone or specified company time zone).
• Flexibility to work occasional weekends or holidays based on business needs.
• Fully remote role with consistent evening coverage expected.

Knowledge, Skills, and Abilities

• Solid understanding of customer service principles and best practices.
• Ability to manage time effectively and prioritize workload while handling multiple chats.
• Comfortable working independently with minimal supervision.
• Familiarity with applicant tracking systems (ATS) and healthcare job platforms is a plus.
• Tech-savvy with the ability to quickly learn new tools and software.

Benefits

• Competitive hourly pay.
• Work-from-home flexibility with a fully remote setup.
• Paid training and continuous professional development opportunities.
• Access to healthcare and wellness resources (where applicable).
• Opportunity to grow within a supportive and mission-driven organization.
• Performance-based bonuses and employee recognition programs.

Why Join Hospital Jobs?

At Hospital Jobs, we are passionate about connecting healthcare professionals with life-changing opportunities. As part of our customer support team, you will play a critical role in helping candidates and employers navigate one of the most important platforms in the healthcare recruitment industry. Join us and be part of a team that values collaboration, innovation, and delivering an exceptional user experience every day.

How to Apply

If you are ready to make a difference and thrive in a remote evening role, we would love to hear from you! Please submit your updated resume and a brief cover letter outlining your relevant experience and why you are the ideal candidate for this position. Applications can be sent directly through our website or via email to us.