Job Summary

Hospital Jobs is seeking a dedicated and customer-focused Work From Home Customer Support Associate to join our growing team. In this role, you will be the first point of contact for our clients, providing outstanding service and solutions to support their needs. You will work remotely during night shifts, delivering a high-quality customer experience to healthcare professionals and partners across the industry. If you are passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities

• Respond promptly and professionally to inbound customer inquiries via phone, email, and live chat.
• Handle and resolve customer issues with a sense of urgency while maintaining a positive and empathetic attitude.
• Document and track all customer interactions and solutions using CRM systems.
• Collaborate with internal departments to resolve complex issues and ensure customer satisfaction.
• Escalate unresolved or urgent issues to higher-level support when necessary.
• Continuously stay updated on company products, services, and policies to provide accurate information to customers.
• Meet or exceed individual and team performance metrics and KPIs.
• Provide feedback and suggestions to improve customer service processes.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities with a customer-first approach.
• Comfortable handling high volumes of customer inquiries.
• Ability to work independently and stay self-motivated while working remotely.
• Proficiency in using customer support software and CRM systems (e.g., Zendesk, Salesforce).
• Strong organizational and multitasking skills.

Experience

• Minimum of 1-2 years of experience in a customer service, call center, or technical support role (healthcare industry experience is a plus).
• Experience working in a remote setting is preferred but not mandatory.

Working Hours

• Full-time position: 40 hours per week.
• Night shift schedule: 10:00 PM to 6:00 AM (based on the companys time zone).
• Flexibility to work occasional weekends or holidays as needed.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.
• Ability to handle sensitive information with discretion and confidentiality.
• Strong attention to detail and accuracy.
• Adaptability to changing work environments and customer needs.
• Comfortable using video conferencing tools (e.g., Zoom, Microsoft Teams).
• Tech-savvy with basic troubleshooting skills for common IT issues.

Benefits

• Competitive salary with night shift differential pay.
• Work from the comfort of your home with provided equipment.
• Health, dental, and vision insurance.
• Paid time off, sick leave, and paid holidays.
• Professional development opportunities and ongoing training.
• Employee assistance program and wellness initiatives.
• Opportunities for career growth within the organization.

Why Join Hospital Jobs?

At Hospital Jobs, we take pride in supporting healthcare professionals and organizations that make a real difference in peoples lives. When you join our team, you are contributing to a mission-driven company that values collaboration, respect, and innovation. We foster a remote-friendly culture where your voice is heard, and your contributions are recognized. Join us and be part of a dynamic, supportive environment where you can grow your career and make an impact.

How to Apply

If you are ready to take the next step in your career and join a purpose-driven organization, we would love to hear from you! Please submit your resume and a brief cover letter outlining your experience and why you are a great fit for this role. Click the Apply Now button or email your application to us with the subject line Customer Support Associate Application - Night Shift.