Introduction

To manage the processes, teams and resources that act as the first point of contact for client queries, contributing to operational effectiveness, client satisfaction, reduced risk, profitability and compliance to relevant control tower processes.

Mining and Steel experience a must

Duties & Responsibilities

Execute own work and team work according to set operating

procedures and service level agreements.

• Monthly revenue projections

• Financial tracking of the baseline, sav ings and gainshare of the

partnershi p.

• Monitor and report on own and teams transactional activities to

provide timely information for decision making.

• Plan, coordinate and deliver own and team activities to ensure that

agreed standards and operational obj ectives are met. (Daily to 3

months)

• Coordinate and participate in learning interventions to establish a

learning and development culture within the team.

• Create an engaging, enabling and productive work climate aligned to Create an engaging, enabling and productive work climate aligned to

the employee

the employee value proposition byvalue proposition by demonstrating leadership through demonstrating leadership through personal commitment to organisational values.personal commitment to organisational values.

• Compile, analyse and report on client service levels and trends, risks, Compile, analyse and report on client service levels and trends, risks, and improvement opportunities.and improvement opportunities.

• Resolve escalated client queries.Resolve escalated client queries.

Desired Experience & Qualification

Bachelor Degree Logistics or Supply Chain or Industrial Engineering or an equivalent 3-year degree (NQF Level 7)

• Up to 3 years of experience in a similar environment, with at least 2 years

tactical leadership /specialist

• Proficient budgeting and cost management knowledge and/or skill. Understands budgeting, cost management and gainshare models.

• Proficient business and operations management knowledge and/or skill. Understands how to effectively plan and manage business operations including service delivery.

• Proficient Transport Management Systems knowledge and/or skill. In depth knowledge of key optimisation principles involving transport planning & scheduling and execution management.

• Advanced MS Office skills.

• Proficient people management and development knowledge and/or skill. Knowledge and understanding of the manage and development of people, optimising their outputs and effectively manage relationships, in order to achieve organisational goals.