Qualifications

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Benefits

• For this position, we anticipate offering an annual salary of 201,400 - 335,600 USD / yearly, depending on relevant factors, including experience and geographic location
• This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan
• We want you to be healthy, balanced, and feel secure
• That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health
• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs
• We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays
• For more details on our employee benefits programs, visit Life at Cigna Group

Responsibilities

• This position is responsible for developing, and executing, a holistic, insights-driven plan to improve key performance indicators (KPIs) across the end-to-end provider operations processes and leading critical operational enablement functions
• The successful candidate will be instrumental in using data to support the development of a precise, predictable, and affordable operations, thereby unlocking enterprise leverage across the breadth of Cigna
• As a senior leader within the operations, they are required to collaborate with leaders across PS&O, Technology & Operations, and critical business and matrix partners to ensure that Cigna’s provider operations are equipped with the necessary proactive telemetry and quality controls for the broader organization to achieve desired business goals, optimal enablement support and provide an exceptional experience for all critical stakeholders and P&L owners
• The role involves transitioning the organization from a reactive to a proactive stance, enabling operations to identify performance concerns before they evolve into problematic trends
• In the long term, this role will work closely with the SVP of PS&O to deeply understand the strategic opportunities, guide the development of analytical models/insights and build compelling business cases presentations that positively influence the outcomes of the opportunities at hand and develop a data-informed, aligned, multi-year strategy that leverages emerging technology to drive transformative cost reduction and quality improvement
• This role will evaluate execution of the strategic agenda, developing business plans, securing funding for prioritized strategic initiatives, and coordinating strategic efforts with broader Enterprise business partners
• In additional, this leader will have accountability to oversee and optimize critical enabling functions to ensure operational execution
• RESPONSIBILITIES: - Develop critical insights to drive precise, predictable, and affordable operations
• Develop necessary KPIs across the end-to-end provider operations processes
• Partner with other leaders across PS&O, Technology & Operations, and critical business partners
• Provide the necessary telemetry for the broader organization to achieve desired business goals
• Turn data insights into compelling stories and visualizations to enable operations excellence and broader understanding of operational performance across key internal and external stakeholders
• Guide the organization’s evolution from a reactive to proactive posture
• Work closely with the SVP of PS&O and other leaders as a thought partner to develop an aligned, multi-year strategy
• Dramatically improve critical enablement functions, such as quality, training, coaching, etc
• Ensure that plans are developed and initiated to strengthen the SOC-level controls across provider operations (in close partnership with Internal Audit and other stakeholder operations)
• Ability to work closely with operational leaders to identify trends and provide enablement support
• LEADERSHIP ORIENTATION: - Servant Leadership: Prioritize the needs of the team, helping to remove obstacles, providing guidance, and fostering a supportive and collaborative environment
• Empower team members to take the lead, encouraging growth and development
• Building Trust: Establish and maintain trust within the team and with stakeholders through consistent actions, values, methods, measures, and outcomes
• Ensure open and honest communication at all levels
• Promoting Transparency: Cultivate a culture of transparency, sharing information openly and proactively
• This includes providing clear, timely communication about decision-making processes, changes, and the state of the business
• Supportive Agent of Change: Lead and manage change initiatives, providing clear communication and support to help team members adapt
• Encourage innovative thinking and the adoption of new practices
• Team Development: Foster a culture of continuous learning and development
• Encourage team members to enhance their skills and capabilities
• Provide constructive feedback and recognition to improve performance and motivation
• Strategic Decision-Making: Make informed strategic decisions that align with the organization's overall goals and objectives
• Use data and insights to guide decision-making processes
• Conflict Resolution: Address and resolve conflicts in a timely, fair manner
• Foster an environment where differing opinions can be expressed without fear of retaliation
• Stakeholder Management: Build and maintain strong relationships with all stakeholders, including team members, clients, and partners
• Ensure stakeholder needs are met while balancing the goals and resources of the organization
• Risk Management: Identify potential risks and develop mitigation strategies
• Foster a culture of risk-awareness within the team
• Performance Management: Regularly review and evaluate team performance
• Establish clear performance expectations and metrics
• Provide regular feedback and support to help team members excel