Flipkart Back Office Support Specialist (Work from Home)

Flipkart

Available Locations: Lucknow, Uttar Pradesh

Job Description

Job Summary

We are looking for a highly organized and proactive Back Office Support Specialist to join Flipkart’s dynamic team. As a Back Office Support Specialist, you will play a crucial role in providing seamless support to our operations, ensuring that the back-end functions run efficiently. This is a remote work-from-home opportunity, where you will assist in various administrative, data management, and operational tasks to ensure smooth customer service and business continuity.

Key Responsibilities

• Perform routine administrative tasks such as data entry, document management, and order processing.


• Handle customer queries and issues by coordinating with the customer support team and internal departments.


• Assist in maintaining accurate records of orders, returns, inventory, and other backend operations.


• Ensure timely and accurate processing of orders, returns, and updates to customer information.


• Prepare and maintain reports, spreadsheets, and documentation as required.


• Support inventory management by ensuring data accuracy and updating stock levels.


• Collaborate with cross-functional teams to resolve operational issues and improve efficiency.


• Provide feedback to management regarding potential process improvements.


• Maintain confidentiality and security of sensitive data.

Required Skills and Qualifications

• Strong communication skills, both written and verbal.


• Exceptional attention to detail and ability to maintain accuracy in a fast-paced environment.


• Proficiency in Microsoft Office (Excel, Word, PowerPoint).


• Basic knowledge of data management and reporting tools.


• Ability to prioritize tasks and manage time effectively.


• Problem-solving skills with a focus on operational efficiency.


• Customer-focused with a strong commitment to service excellence.


• Ability to work independently and manage multiple tasks without supervision.

Experience

• Prior experience in back office support, administrative roles, or customer service is preferred.


• Experience working with data entry, order processing, or handling inventory management tasks is a plus.


• Previous experience in an e-commerce or retail environment is an advantage.

Working Hours

• Full-time, flexible working hours.


• The position follows the standard Flipkart operating hours, with potential for overtime during peak seasons.


• As this is a work-from-home role, candidates should be available to work remotely during regular business hours and be responsive during the designated shift.

Knowledge, Skills, and Abilities

• Strong organizational and multitasking skills.


• High degree of professionalism and ability to maintain confidentiality.


• Ability to work well in a team-oriented environment while handling individual tasks efficiently.


• Knowledge of back-office systems, databases, and data entry platforms.


• Familiarity with e-commerce platforms and processes is a plus.

Benefits

• Competitive salary with performance-based incentives.


• Work-from-home flexibility.


• Health and wellness benefits, including insurance coverage.


• Opportunities for career development and internal growth within Flipkart.


• Employee discounts on Flipkart products.


• Access to Flipkart’s internal training programs and resources.

Why Join Flipkart?

At Flipkart, we are committed to creating a diverse, inclusive, and dynamic work environment. By joining us as a Back Office Support Specialist, you will be part of a leading e-commerce company that is constantly innovating and redefining the retail landscape in India. You will have the opportunity to grow professionally, make a real impact, and contribute to the company’s success while enjoying a flexible work-from-home setup.

How to Apply

To apply for the Flipkart Back Office Support Specialist position, please visit our careers page at Flipkart Careers and submit your updated resume along with a cover letter outlining your experience and motivation for applying. Only shortlisted candidates will be contacted for an interview.