Job Summary

Flipkart, Indias leading e-commerce marketplace, is looking for a Seller Support Representative to join our dynamic team remotely. As a key point of contact for sellers, you will be responsible for assisting vendors with queries, resolving issues, and ensuring a seamless experience on our platform. Your role will involve communication via email, chat, and phone, requiring excellent problem-solving skills and customer service expertise.

This is a fantastic opportunity for individuals who are passionate about e-commerce, enjoy helping others, and want to be part of a fast-growing company that is transforming online shopping in India.

Key Responsibilities

• Assist sellers with onboarding, account management, and operational queries.

• Provide real-time support via phone, email, and chat to resolve seller concerns efficiently.

• Educate sellers on Flipkarts policies, procedures, and best practices to enhance their performance.

• Troubleshoot order, payment, and product listing issues to ensure a seamless selling experience.

• Collaborate with internal teams to escalate and resolve complex issues.

• Maintain detailed records of seller interactions and follow up to ensure resolution.

• Identify process improvement opportunities to enhance the overall seller experience.

Required Skills and Qualifications

• Bachelors degree in any discipline (preferred but not mandatory).

• Excellent verbal and written communication skills in English and Hindi.

• Strong problem-solving ability with a customer-first mindset.

• Proficiency in using computers, CRM software, and online tools.

• Ability to handle multiple queries simultaneously with efficiency and professionalism.

• A proactive attitude with the ability to work independently in a remote environment.

Experience

• 1-3 years of experience in customer support, seller support, or a related field (e-commerce experience is a plus).

• Freshers with excellent communication and problem-solving skills are also encouraged to apply.

Working Hours

• Flexible shifts, including weekends and public holidays, as per business requirements.

• Full-time remote position with 8-hour work shifts.

Knowledge, Skills, and Abilities

• In-depth understanding of e-commerce operations and seller dynamics.

• Familiarity with marketplaces like Flipkart, Amazon, or similar platforms.

• Ability to analyze data and provide insights to sellers for business improvement.

• Strong interpersonal skills to build relationships with sellers and internal teams.

Benefits

• Competitive salary with performance-based incentives.

• Remote work flexibility.

• Health insurance and other employee benefits.

• Professional growth opportunities within Flipkart.

• Learning and development programs to enhance your skills.

Why Join Flipkart?

• Be a part of Indias leading e-commerce company, shaping the future of online retail.

• Work in a dynamic and innovative environment with cutting-edge technology.

• Get exposure to a vast seller network and contribute to their business success.

• Enjoy a strong company culture that values teamwork, customer focus, and innovation.

How to Apply

If you are excited about this role and meet the qualifications, we would love to hear from you! Apply now by submitting your updated resume through Flipkarts careers portal or via email to us.

Join us in building the future of e-commerce!